Access Control Associate – DC Health Center

Unity Health Care; Washington (District of Columbia); Sur place; USD 25 000 - 27 000; Plein temps

Résumé du poste

Unity Health Care in Washington, DC is seeking an Access Control staff member to maintain a welcoming, safe environment for patients, visitors, and staff. The role reports to the Access Control Manager and involves monitoring entrances, supporting building security, and assisting with daily operations at health centers.

The ideal candidate brings excellent customer service skills, professional demeanor, and the ability to stay calm in challenging situations while ensuring compliance with

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a related field.
• Previous security-related experience preferred.
• Ability to read, understand, and follow written and verbal instructions.
• Strong interpersonal and communication skills, with the ability to interact professionally with employees, patients, visitors, and the general public.
• Ability to communicate building policies and procedures clearly and respectfully.
• Ability to remain calm and exercise sound judgment in stressful or potentially challenging situations.
• Ability to stand for extended periods, climb stairs, inspect facilities, lift objects, and respond appropriately to emergency situations.
• Availability to work day and evening shifts, with occasional weekend hours as needed.

Responsabilités

• Greet and monitor patients and visitors entering and exiting health centers, providing directions and assistance as needed.
• Maintain a visible presence at building entrances and conduct surveillance and inspections of interior and exterior areas, including restricted areas and parking lots.
• Monitor the flow of people throughout facilities and help maintain an orderly, safe environment.
• Open and close health centers according to established schedules and procedures.
• Observe and report suspicious behavior, safety concerns, and security incidents to designated staff or the appropriate authorities.
• Complete daily sign-in sheets, incident reports, and other required documentation.
• Respond to patient and visitor concerns courteously, referring complaints to the appropriate staff when necessary.
• Help de‑escalate conflicts in accordance with organizational policies and procedures.
• Provide information regarding accessibility, restrooms, lost and found items, building policies, and other health center services.
• Keep entrances, hallways, stairways, railings, and other common areas clear of congestion and report potential hazards.
• Monitor compliance with building policies, including smoking restrictions and other facility guidelines.
• Inspect facilities before, during, and after events to identify safety or security concerns.
• Monitor fire and general safety compliance and report concerns to the appropriate facilities personnel.
• Collaborate with Environmental Services and other departments to address cleanliness, safety, and facility needs.
• Support emergency response procedures and assist with safety‑related needs at assigned health centers.
• Perform other duties as assigned.

Connaissances

Customer service

Interpersonal communication

Verbal communication

Calm under pressure

Reading comprehension

Shift flexibility

Formation

High school diploma or equivalent

Description du poste

Unity Health Care in Washington, DC is seeking an Access Control staff member to maintain a welcoming, safe environment for patients, visitors, and staff. The role reports to the Access Control Manager and involves monitoring entrances, supporting building security, and assisting with daily operations at health centers.

The ideal candidate brings excellent customer service skills, professional demeanor, and the ability to stay calm in challenging situations while ensuring compliance with