Access Center Supervisor — Customer Service Leader

ChristianaCare; Wilmington (DE); On-site; USD 31,000 - 47,000; Full time

Job summary

ChristianaCare in Wilmington, DE, seeks a Supervisor for the Access Center, 9:00 a.m.–5:30 p.m., to support the Director and supervise Customer Service Specialists, ensuring staffing and smooth daily operations.

The role requires strong call center and healthcare knowledge, with a focus on performance metrics, confidentiality, and cross-department collaboration. You will lead daily huddles, coach staff, and ensure high patient and customer satisfaction.

Qualifications

• High school graduate; certificate program or bachelor's degree preferred, but not required.
• 5-7 years prior call center, customer service, medical office related experience and supervisory skills required.
• Healthcare call center experience preferred.
• Computer and keyboarding skills required.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Monitor practice queues and measure customer/patient satisfaction and quality.
• Supervise Customer Service Specialists and coordinate staffing.
• Collaborate with Director and Practice Leadership on scheduling and call volume.
• Ensure team adheres to HIPAA and JCAHO regulations.
• Provide daily supervision and coaching; conduct huddles with staff.
• Lead performance reviews and staff development recommendations.

Skills

Customer service

Supervisory skills

Call center

Healthcare

Education

High school diploma

Bachelor's degree preferred

Certificate program

Tools

Computer keyboarding

Job description

ChristianaCare in Wilmington, DE, seeks a Supervisor for the Access Center, 9:00 a.m.–5:30 p.m., to support the Director and supervise Customer Service Specialists, ensuring staffing and smooth daily operations.

The role requires strong call center and healthcare knowledge, with a focus on performance metrics, confidentiality, and cross-department collaboration. You will lead daily huddles, coach staff, and ensure high patient and customer satisfaction.