Access Center Lead — Elevate Patient Experience

Christiana Care Health Services, Inc.; United States; On-site; USD 31,000 - 47,000; Full time

Job summary

Christiana Care Health System in Newark, Delaware seeks a Supervisor for the Access Center (9a-5:30p) to support the Director in daily operations and supervise Customer Service Specialists. You will help manage staffing, performance, and customer service quality across call queues.

Responsibilities include monitoring metrics, coordinating with leadership on scheduling changes, conducting coaching sessions, and ensuring HIPAA compliance and safety.

Qualifications

• High school graduate; certificate program or bachelor's degree preferred, but not required.
• 5-7 years prior call center, customer service, medical office related experience and supervisory skills required.
• Healthcare call center experience preferred. Computer and keyboarding skill required.

Responsibilities

• Supervise Customer Service Specialists and coordinate staffing and attendance.
• Monitor practice queues, customer/patient satisfaction, and quality metrics.
• Collaborate with Director and Practice Leadership on scheduling and workflow changes.
• Provide daily supervision, coaching, and performance feedback.
• Ensure HIPAA compliance and adherence to safety and policy guidelines.

Skills

Customer service

Supervisory skills

Communication

Computer skills

Education

High school diploma

Certificate program

Bachelor's degree

Tools

Keyboarding

Computer skills

Job description

Christiana Care Health System in Newark, Delaware seeks a Supervisor for the Access Center (9a-5:30p) to support the Director in daily operations and supervise Customer Service Specialists. You will help manage staffing, performance, and customer service quality across call queues.

Responsibilities include monitoring metrics, coordinating with leadership on scheduling changes, conducting coaching sessions, and ensuring HIPAA compliance and safety.