Access Coordinator II, Hematology Oncology

Christiana Care Health System; Newark (DE); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO 32 days

Tuition reimbursement

Adoption assistance

Paid parental leave

Retirement plans

Job summary

ChristianaCare's Hematology Oncology Department in Newark, DE is seeking a detail-oriented, adaptable, and highly organized Access Coordinator II to coordinate patient care across the practice, referrals, hospital teams, and patients for a timely and positive care experience.

Responsibilities include obtaining and tracking referrals, verifying insurance coverage, coordinating authorizations, scheduling appointments and follow‑up care, and maintaining clear communication through the patient

Qualifications

• High School Graduate or Equivalent.
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Responsibilities

• Coordinate patient care with referring physicians, hospital providers, and care teams.
• Verify insurance coverage and coordinate referrals and authorizations.
• Schedule appointments and follow‑up care, and support patient communication via phone, portal, and Vocera.
• Perform front‑office duties: check-in/out, answer phones, document in EMR, and support daily operations and quality activities.

Education

High School Diploma or Equivalent

Job description

ChristianaCare's Hematology Oncology Department in Newark, DE is seekinga detail-oriented, adaptable, and highly organizedAccess Coordinator II

ChristianaCare Oncology Hematology is located within the Helen F. Graham Cancer Center & Research Institute at 4701 Ogletown Stanton Road, Suite 2300 in Newark, Delaware.

ChristianaCare Oncology Hematology is a top provider of cancer and blood disorders, including leukemia, lymphoma, multiple myeloma, and malignant/solid tumor cancers in various body parts. Join a team of experienced surgeons and physicians offering advanced treatments for blood, brain, breast, lung, and pancreatic cancers using the latest research and therapies.

ChristianaCare Oncology Hematology provide comprehensive support, including educational programs, social services, and nutritional guidance to support physical, emotional, and spiritual well-being.

Hematology Oncology | ChristianaCare

This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

Work Schedule:

• Monday-Friday, 8:00am- 4:30pm

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence
  We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and follow‑up care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs front‑office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

Position Qualifications:

• High School Graduate or Equivalent.
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Why ChristianaCare

ChristianaCare offers a collaborative, patient‑centered environment where Access Coordinators play a vital role in ensuring timely, coordinated, and compassionate care.

When we lead with love, excellence is inevitable.
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Hourly Pay Range: $20.24 - $30.36This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.