Access Center Specialist I — Patient Scheduling & Care Support

Rush University Medical Center; Chicago (IL); On-site; USD 54,120,000 - 85,155,000; Full time

Benefits offered by this job

CHAA certification preferred

Job summary

Rush University Medical Center in Chicago, IL seeks an Access Center Specialist I to manage clinical and non-clinical calls, schedule appointments, perform basic triage, and manage referrals. This full-time role supports access, revenue cycle, and scheduling objectives while upholding Rush policies and patient-first service.

The position requires a high school diploma; a bachelor’s degree or equivalent experience is preferred. Bilingual skills and CHAA certification are a plus.

Qualifications

• Requires high school diploma.
• Bachelor’s degree or related experience preferred.
• Bilingual skills a plus.
• CHAA certification preferred.

Responsibilities

• Answers all calls to schedule patients per Epic guidelines.
• Evaluates non-scheduling inquiries and routes accordingly.
• Assesses caller needs and escalates as needed.
• Documents patient interactions in Salesforce, Genesys and Epic.
• Monitors Epic build issues and proposes resolutions.
• Explains financial responsibilities and handles point-of-service collections.
• Acts as patient resource for Rush services and campus navigation.

Skills

Communication

Customer service

Listening

Critical thinking

Teamwork

Attention to detail

Typing speed

MS Office

Outlook

Word

Education

High school diploma

Bachelor's degree or equivalent experience

Tools

Salesforce

Genesys

Job description

Rush University Medical Center in Chicago, IL seeks an Access Center Specialist I to manage clinical and non-clinical calls, schedule appointments, perform basic triage, and manage referrals. This full-time role supports access, revenue cycle, and scheduling objectives while upholding Rush policies and patient-first service.

The position requires a high school diploma; a bachelor’s degree or equivalent experience is preferred. Bilingual skills and CHAA certification are a plus.