Pediatric Clinic & Scheduling Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, is seeking a full-time front desk/clinic receptionist in Pediatrics Specialty. Responsibilities include answering phones, patient reception, and general HIM-adjacent tasks in a busy clinic.

You will utilize the EPIC system for referrals, scheduling, and patient communications while providing excellent customer service and protecting patient confidentiality. Strong computer skills and a high school diploma are required.

Qualifications

• High school diploma or equivalent.
• Basic computer knowledge.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy.
• Ability to utilize EPIC efficiently.
• Ability to travel to offsite locations as needed.
• Must pass the EPIC scheduling test with 3 attempts within 45 days of training.

Responsibilities

• Performs a variety of office functions including retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

EPIC software

Medical office" experience

Education

High school diploma

Tools

EPIC Scheduling System

Job description

Rush University Medical Center in Chicago, IL, is seeking a full-time front desk/clinic receptionist in Pediatrics Specialty. Responsibilities include answering phones, patient reception, and general HIM-adjacent tasks in a busy clinic.

You will utilize the EPIC system for referrals, scheduling, and patient communications while providing excellent customer service and protecting patient confidentiality. Strong computer skills and a high school diploma are required.