Patient Concierge & Scheduling Coordinator

Rush Copley Medical Center; Aurora (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Rush Copley Medical Center in Illinois is seeking a Front Desk Business Associate to handle reception, scheduling, secretarial tasks and insurance verification. You will also support telephone triage and patient relations, serving as the focal communication source for the department.

This role emphasizes patient rights, safety and privacy, and requires collaboration with a diverse patient population. Spanish bilingual abilities are highly desirable and Epic experience is preferred.

Qualifications

• High school diploma or GED preferred.
• CPR preferred.
• Epic experience preferred.
• Bilingual Spanish abilities highly desirable.

Responsibilities

• Appropriately schedules tests/procedures/interpreters; accurately transcribes and communicates information to team members.
• Facilitates physician/team members’ requests in a courteous and prompt manner.
• Collects all information ahead of New Consult and Follow-up visits; communicates this information at least 2 days ahead of visit.
• Maintains department files, physician records, and patient charts ensuring accurate placement and confidentiality of information; assists in ensuring records are complete.
• Accurately arrives patients into the scheduling system daily by verifying patient identifiers.
• Updates registration monthly making sure insurance information is accurate and passed on to Financial coordinators as it becomes available.
• Greets and provides information/direction to patient/family, physicians, and other team members according to customers’ needs.
• Communications with all aspects of the Cancer Care Center for coordination of patient care.
• Assist Financial Coordinator in information gathering, certification of benefits and completion of chart as necessary.
• Collection of co-pays per patient, per visit.
• Knowledge of new patient, check-in, check-out roles, and responsibilities to cover as needed.

Skills

Communication

Customer service

Multitasking

Cultural sensitivity

Education

High school diploma

Tools

Epic

Scheduling software

Job description

Rush Copley Medical Center in Illinois is seeking a Front Desk Business Associate to handle reception, scheduling, secretarial tasks and insurance verification. You will also support telephone triage and patient relations, serving as the focal communication source for the department.

This role emphasizes patient rights, safety and privacy, and requires collaboration with a diverse patient population. Spanish bilingual abilities are highly desirable and Epic experience is preferred.