Access Center Lead: Intake & Growth

First Children Services; Cherry Hill Township (NJ); Hybride; USD 60 000 - 65 000; Plein temps

Résumé du poste

First Children Services in Cherry Hill Township, NJ is seeking an Access Center Coordinator to serve as the single entry point for all inquiries. You will manage intake across service lines, route to admissions or programs, and drive enrollment while nurturing ongoing relationships with families and districts.

The role is inside-sales at heart, requiring empathy, CRM proficiency (HubSpot preferred), and the ability to connect callers to the right services. Hybrid work arrangement offered.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in inside sales, admissions, intake, customer relations, or a related role.
• Experience in education, behavioral health, social services, or case management is highly desirable.
• Demonstrated ability to build rapport quickly and guide conversations toward a clear outcome.
• Experience with CRM systems (HubSpot preferred) and managing a pipeline of leads.
• Excellent verbal and written communication skills, with a warm, professional demeanor.
• Strong organizational and time-management skills, with attention to detail.
• Ability to learn, retain, and clearly explain detailed information about multiple programs and services.

Responsabilités

• Serve as the centralized intake hub for all inquiries via phone, email, website submissions, and referrals.
• Respond promptly, professionally, and empathetically, meeting response-time standards.
• Conduct structured intake conversations to gather, verify, and document needs.
• Screen inquiries for eligibility and route to appropriate teams for determination.
• Own inquiry from first contact through handoff, tracking follow-ups and outcomes.
• Coordinate warm handoffs to program teams and ensure clear next steps for families and districts.
• Identify caller needs and match to FCS services; recognize cross-referral opportunities.
• Present FCS as one connected organization and convert inquiries into enrollments and service agreements.
• Nurture inquiries through consistent follow-up and maintain CRM pipeline.
• Maintain CRM records, monitor volume and conversion rates, and provide trend insights.
• Support pipeline reviews with leadership and refine intake workflows.

Connaissances

Inside sales

Admissions

Intake

Customer relations

Excellent communication

Time management

Formation

High School Diploma

Associate or Bachelor’s degree preferred

Outils

HubSpot

Description du poste

First Children Services in Cherry Hill Township, NJ is seeking an Access Center Coordinator to serve as the single entry point for all inquiries. You will manage intake across service lines, route to admissions or programs, and drive enrollment while nurturing ongoing relationships with families and districts.

The role is inside-sales at heart, requiring empathy, CRM proficiency (HubSpot preferred), and the ability to connect callers to the right services. Hybrid work arrangement offered.