Enrollment Intake Coordinator

ADP, Inc.; Trenton (NJ); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life/LTD

PTO

403B

Job summary

The Children's Home Society of New Jersey is seeking an Enrollment Intake Coordinator in Trenton, NJ. The role focuses on processing Head Start/Early Head Start applications, maintaining family communications, and supporting ERSEA workflows to ensure timely enrollment and referrals.

Responsibilities include coordinating documentation, recruitment events, data entry in ChildPlus/DataSay, and collaboration with ERSEA staff to reach program goals. Evening/weekend availability is required.

Qualifications

• ERSEA experience working with a Head Start or Early Head Start program.
• Excellent communication and interpersonal skills.
• Formal ERSEA training.
• ERSEA Certification or Family Service Credential.
• Ability to communicate with diverse families and communities.
• Understanding of Head Start Standards.
• Proficient in ChildPlus and Excel; ability to read data.
• Strong organizational, customer service, documentation, and computer skills.
• Flexible schedule to work evenings and weekends.

Responsibilities

• Complete Head Start/ Early Head Start applications and provide required documents.
• Follow up on incomplete applications and enrollment requirements.
• Monitor applications and maintain timely family communication.
• Return calls and respond to questions about applications and services.
• Assist families navigating the enrollment process with confidentiality.
• Conduct recruitment and community outreach events and canvassing.
• Maintain an active applicant pool and waitlist; support vacancies.
• Assist with tracking, recruitment, waitlist, enrollment follow-up and documentation.
• Review referrals and assign to staff; monitor unassigned referrals.
• Maintain accurate data in ChildPlus, DataSay, and other systems.
• Identify family barriers and refer to appropriate resources.
• Coordinate annual recruitment calendar and staff recruitment assignments.

Skills

ERSEA experience

Excellent communication

Formal ERSEA training

ERSEA Certification

Diversity communication

Data interpretation

Organizational skills

Customer service

Flexible schedule

Tools

ChildPlus

DataSay

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Enrollment Intake Coordinator

Full Time MAIN OFFICE, Trenton, NJ, US

Salary: $41,000.00 Annually

The Enrollment & Family Intake Coordinator providesadministrative, enrollment, outreach, referral, family and community support to give The Children's Home Society of New Jersey (CHSofNJ) Head Start/Early Start (HS/EHS) an additional layer of operational backing between ERSEA, Home Based, and Family Services.

Its primary purpose is to keep applications moving, maintain consistent communication with families, strengthen recruitment, support the 30-day vacancy requirement, and manage incoming referrals. The coordinator supports application review and ERSEA processes but does not independently make final eligibility, selection, or enrollment determinations.

The coordinator works closely with the ERSEA Specialist, Family Advocates, and program staff to monitor referrals and applications in ChildPlus, DataSay, and other approved systems. The position identifies outstanding items, supports recruitment and enrollment efforts, and maintains accurate tracking to ensure families do not fall through the process.

Salary: $41,000/per year

CHSofNJ Benefits: Medical, Dental, Vision, FSA, Life/LTD, PTO, 403B

Qualifications:

• ERSEA experience working with a Head Start or Early Head Start program
• Excellent communication and interpersonal skills
• Formal ERSEA training
• ERSEA Certification or Family Service Credential
• Must be comfortable working with diverse ethnic, racial, and religious backgrounds and must be able to effectively communicate with children and families of the community
• Have an understanding and knowledge of the Head Start Standards
• Proficient in Child Plus, excel and the ability to develop, read and interpret data
• Must demonstrate strong organizational, customer service, communication, documentation, and computer skills
• Flexible schedule to work evenings and weekends

Primary Responsibilities:

• Complete Head Start/Early Head Start applications and provide required supporting documentation before submission for eligibility determination.
• Follow up with staff regarding incomplete applications, missing documentation, and outstanding enrollment requirements.
• Monitor open and pending applications and maintain timely communication with families to support application completion.
• Return parent telephone calls and respond to general questions regarding applications, enrollment, required documentation, and program services.
• Assist families with navigating the application and enrollment process while maintaining confidentiality and providing respectful, family-centered customer service.
• Conduct and support ongoing recruitment and community outreach, including open houses, recruitment events, canvassing, and follow-up with prospective families.
• Support efforts to maintain an active applicant pool, accurate waitlist, full enrollment, and timely filling of program vacancies.
• Assist the ERSEA Specialist with application tracking, recruitment, waitlist management, enrollment follow-up, documentation, and other ERSEA activities.
• Review DataSay for incoming family and community referrals, assign referrals to appropriate Family Advocates or designated staff, and monitor for unassigned or outstanding referrals.
• Maintain accurate and timely information in ChildPlus, DataSay, and other approved tracking systems.
• Assist with identifying and addressing family barriers that may affect enrollment or attendance and refer families to appropriate staff or community resources.
• Coordinate annual recruitment calendar and staff recruitment assignments

This job description is intended to describe the essential functions and qualifications; however, it is not an exhaustive statement of all duties and responsibilities. Management reserves the right to modify, add, or remove duties from jobs and to assign other duties as necessary. This is not a contract of employment.

The Children's Home Society is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees.