Access Associate-Senior

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health’s Unity Hospital is seeking a Senior Access Associate to lead a team in the Pre Anesthesia Care Unit. The role focuses on delivering high-quality customer care, guiding staff, and ensuring smooth patient flow in a fast-paced setting.

Shifts run Monday–Friday 6 am–3 pm. Experience in healthcare or customer service, strong leadership, and excellent communication are preferred for this on-site position at Unity Hospital in Rochester, NY.

Qualifications

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Provide leadership, guidance and training to a team of access associates; act as resource for complex issues.
• Manage incoming calls, greet patients/representatives, provide information and schedule appointments.
• Complete registration for patients/representatives; verify insurance eligibility and obtain pre-certifications/authorizations when applicable.
• Collect and process payments; provide cost estimates; review charges for accuracy.

Skills

Leadership

Customer service

Communication

Basic computer skills

Job description

Description

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care.

Status

Full Time

Location

Unity Hospital

Department

Pre Anesthesia Care Unit

DOSA Schedule

Monday - Friday 6 am - 3 pm

Attributes

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues.
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information.
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy.

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range

$18.00 - $21.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.