Scheduling Coordinator- Montgomery TriHealth Cancer Institute

TriHealth; Montgomery (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

TriHealth Cancer & Blood Institute in Cincinnati seeks a Scheduling Coordinator to provide clerical support, schedule patients, answer phones, and maintain medical records using the Epic scheduling system. This full-time role requires a High School diploma or GED and up to one year in a professional setting.

Strong MS Office skills and teamwork are essential, with a willingness to learn and mentor others. Occasional overtime and a Monday–Friday schedule are possible; the position offers

Qualifications

• High School Diploma or GED is required.
• Up to 1 year of experience in a professional environment is required.
• Knowledge of Microsoft Office suite is required.
• Working knowledge of the Epic scheduling system is expected.

Responsibilities

• Encourage/Support Continuous Learning/Improvement: Alerting of issues; Recommending changes
• Follows regulatory compliance/departmental process LMRP
• Productivity: number procedures scheduled, percent of time on phone and available.
• Quality - Accuracy of scheduling Facility/procedure Demographic information
• Teamwork and flexibility; mentors new employees as needed
• Telephonic customer skills: follows scripting; solves problems and meets needs

Skills

Scheduling

Clerical skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Scheduling Coordinator- TriHealth Cancer and Blood Institute

Join the TriHealth Cancer & Blood Institute—Cincinnati’s largest adult personalized medicine program—where you’ll be part of a multidisciplinary team delivering truly coordinated, patient centered care. With more than 40 specialized providers and the region’s highest number of Oncology Certified Nurses, we empower our teams with the expertise, resources, and system-based support proven to improve outcomes. Here, you’ll make a meaningful impact every day, guiding patients and families through their toughest moments with advanced treatments, compassion, and fearless commitment.

Location:

• 10506A Montgomery Rd, Cincinnati, OH 45242 (Bethesda North campus)

Work Schedule:

• Full-Time (80 hours bi-weekly)
• M-F 8am-4:30pm

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Diploma or GED Degree (Required)
• Up to 1 year experience exposure to professional environment (Required)
• Knowledge of Microsoft Office suite

Job Overview:

This position is responsible for providing clerical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

Job Responsibilities:

• Encourage/Support Continuous Learning/Improvement: Alerting of issues; Recommending changes
• Follows regulatory compliance/departmental process LMRP
• Productivity: number procedures scheduled, percent of time on phone and available.
• Quality - Accuracy of scheduling Facility/procedure Demographic information
• Team work and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees.
• Telephonic Customer Skills - Follows scripting -Quality and Service- Problem solve customer needs Anticipates customer needs Complies with phone monitoring skill sheet.

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Frequently

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading - Consistently

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Serve: ALWAYS…
  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS…
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service
• Respect: ALWAYS…
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone’s opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS…
  • Value the time of others by striving to be on time, prepared and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS…
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members and the community