Access Associate, Batavia Primary Care (Full-Time, Days)

Rochester Regional Health; City of Batavia (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester General Health System in Batavia, NY seeks an Access Associate to greet patients, handle check-in/out, and process payments. You will manage registration, verify insurance, and assist with scheduling in a friendly, professional manner.

The role is full-time, 40 hours per week, with a M-F 7:50am–4:20pm schedule, at UMMC - Jerome Center. Excellent customer service and accurate administrative duties are essential.

Qualifications

• 2 year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2 year degree

Associate degree

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

JOB TITLE: Access Associate

LOCATION: UMMC - Jerome Center

16 Bank Street
Batavia, NY 14020
United States of America

DEPARTMENT: Batavia Primary Care

HOURS PER WEEK: Full-Time 40 hours/week

SCHEDULE: M-F 750a-420p

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PREFRRED QUALIFICATIONS

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills
• Associate degree preferred
• One year of customer service experience preferred.
• Required Licensure/Certification Skills: None

Rochester General Health System is an Equal Opportunity /Affirmative Action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE: $17.85 - $20.00