Access Associate (Part-Time Days)

Rochester Regional Health; Springs (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate for Clifton Springs Hospital's Rehab department. The role involves greeting patients, performing check-in/check-out, and processing payments in a friendly, patient-centric manner.

This part-time position emphasizes strong communication and accurate data entry. The schedule preference is Monday, Thursday, Friday with 7:30am-4:00pm and 12:00pm-4:00pm, at the Clifton Springs Hospital location.

Qualifications

• 2 year degree or equivalent preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and handle check-in/check-out; schedule patient appointments and manage inquiries.
• Registration & verification of patient information and insurance eligibility; obtain precertifications if needed.
• Billing and payments collection and processing.

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Part-Time

LOCATION: Clifton Springs Hospital

DEPARTMENT: Rehab

SCHEDULE: Preferred schedule is Monday, Thursday, Friday - 7:30a to 4:00p and 12:00p to 4:00p

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE

$18.25 - $20.50