Access Associate, Batavia Primary Care (Full-Time, Days)

Rochester Regional Health; City of Rochester (NY); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking an Access Associate to support Batavia Primary Care. You will greet patients, handle check-in/out, and assist with scheduling and payments in a busy clinical setting.

The role requires strong customer service, basic computer skills, and the ability to verify insurance and process registrations. Full-time hours in Batavia, NY, with standard business hours.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.
• No licensure/certification required.

Responsabilités

• Greeting patients and managing incoming calls while providing information and scheduling appointments.
• Complete patient registration and verify insurance coverage; obtain precertification when applicable.
• Billing and payments: collect and process payments when applicable.

Connaissances

Customer service

Communication

Phone etiquette

Formation

2 year degree

Associate degree

Outils

Intermediate computer skills

Description du poste

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

JOB TITLE

Access Associate

LOCATION

UMMC - Jerome Center

16 Bank Street

Batavia, NY 14020

United States of America

DEPARTMENT

Batavia Primary Care

HOURS PER WEEK

Full-Time 40 hours/week

SCHEDULE

M-F 750a-420p

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Prefrred Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills
• Associate degree preferred
• One year of customer service experience preferred.
• Required Licensure/Certification Skills:
• None

Rochester General Health System is an Equal Opportunity / Aff. Minority/Female/Disability/Veteran

Physical Requirements

Sedentary - Sedentary roles as primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$17.85 - $20.00

City

Batavia

Postal Code

14020

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.