Access Associate (Full-time, Days)

Rochester Regional Health; Town of Pittsford, Northern (NY, KY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Pittsford, NY is seeking an Access Associate to greet patients, perform check-in/out, and process payments. You will be the first contact for patients and families.

This full-time role at the Neck & Head Center requires friendly service, accurate registration, insurance verification, and billing support. Hours are 40 per week, Monday through Friday, 8am to 4:30pm, at 77 Sully's Trail.

Compensation ranges from $17.85 to $20.00 per hour with benefits available.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Intermediate computer skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Neck & Head Center

Location

77 Sully's Trail 2nd Floor, Pittsford, NY 14534

Hours Per Week

40, Full-time

Schedule

Monday-Friday, 8am-430pm

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $20.00