Access Associate - Orthopedics (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY seeks an Access Associate to greet patients, check in/out, and support front desk operations in Orthopedics - RGMG. This full-time role requires a warm, welcoming demeanor and strong customer service skills.

Responsibilities include managing calls, registering patients, verifying insurance, and processing payments. Typical hours are Monday–Friday 8:00 am–4:30 pm, with a 40-hour work week; salary range $17.85–$20.00 per hour.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Manage incoming calls, greet patients, provide information, and schedule appointments.
• Register patients and verify insurance eligibility; obtain precertification/authorization when applicable.
• Collect and process payments.

Skills

Customer service

Excellent communication

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Orthopedics - RGMG

Location

1425 Portland Avenue 1st Floor Rochester, NY 14621

Hours Per Week

40 - Full-time

Schedule

Monday-Friday, 8am-430pm

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE

$17.85 - $20.00