Access Associate (Per Diem, Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate for the Allergy & Rheumatology department at Alexander Park in Rochester, NY. This per diem role supports administrative tasks including check-in/check-out, greeting patients, and scheduling appointments.

Responsibilities include patient registration, insurance verification, and processing payments. A friendly demeanor is essential as the first point of contact for patients and families in a busy clinic setting.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Intermediate computer skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access Associate

Department: Allergy & Rheumatology - Alexander Park

Location: 1561 Long Pond Rd, Suite 202 Rochester NY 14626

Hours Per Week: 0 Per Diem

Schedule: Monday-Friday, with varying start times - 730am-4pm, 8am-430pm, 830am-5pm

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.85 - $20.00