Access Associate (Full-time, Days)

103 Rochester General Hospital; Town of Pittsford (NY); Presencial; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments. You will be the first contact for patients and families, providing directions and information.

The role supports registration, verification, and billing tasks in a busy outpatient setting within Reed Eye. Strong communication and computer skills are essential for success.

Qualificações

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills
• Excellent customer service and communication skills

Responsabilidades

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Conhecimentos

Customer service

Communication skills

Formação académica

Associate degree or equivalent

Ferramentas

Computer skills

Descrição da oferta de emprego

Summary

Summary As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Reed Eye

Location

500 Kreag Rd NY 14534

Hours Per Week

40, Full-time

Schedule

Monday, Wednesday, Thursday and Friday 8-5 pm Tuesday 8-6 pm

Required Qualifications

NA

Preferred Qualifications

2-year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills

Responsibilities

Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

PAY RANGE: $17.80 - $20.00 CITY: Pittsford POSTAL CODE: 14534 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

About Rochester Regional Health

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials.

Vision

It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.