Access Associate-Senior (Full-Time Days)

Rochester Regional Health; City of Batavia (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is seeking a Senior Access Associate to lead a team at the UMMC North Street Campus. You will supervise access associates, train new staff, and serve as a resource for resolving complex issues.

The role emphasizes patient-facing registration, insurance verification, and scheduling while maintaining high standards of care. Responsibilities include managing calls, greeting patients, providing directions, completing registrations, verifying eligibility,

Qualifications

• Three years of related work experience preferred.
• Ability to lead and take direction.
• Excellent customer service and communication skills.
• Basic computer skills are required.

Responsibilities

• Leadership: guide a team of access associates and assist in training new employees.
• Customer Service: manage incoming calls, greet patients, provide information and direction.
• Registration & Verification: complete registrations and verify insurance eligibility and pre-certifications when applicable.
• Billing & Payments: collect/payments, provide cost estimates and review charges for accuracy.

Skills

Leadership

Customer service

Communication skills

Basic computer skills

Job description

SUMMARYAs a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.STATUS: Full-TimeLOCATION: UMMC North Street Campus, 127 North Street, Batavia NYDEPARTMENT: CardiologySCHEDULE: Monday-Friday, 7:30a to 4:00pATTRIBUTESThree (3) years of related work experience in a healthcare or customer service setting preferredAbility to lead and take directionBasic computer skillsExcellent customer service and communication skillsRESPONSIBILITIESLeadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issuesCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$19.15 - $21.50CITY:BataviaPOSTAL CODE:14020The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.