Access Associate (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); In loco; USD 25.000 - 28.000; Tempo pieno

Descrizione del lavoro

Rochester Regional Health in Rochester, NY is seeking an Access Associate in Women’s Health. The role emphasizes warm patient interaction, front-desk registrations, and accurate billing support.

You will be the first point of contact for patients and their families in a busy clinic setting. Primary duties include greeting and directing patients, completing registrations, verifying insurance, and handling payments.

Competenze

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Mansioni

• Greet patients and assist with check-in/check-out procedures.
• Register patients and verify insurance coverage and precertification/authorization where applicable.
• Process payments and handle billing as applicable.

Conoscenze

Customer service

Communication skills

Computer skills

Registration

Formazione

Associate degree

Descrizione del lavoro

SUMMARYAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.JOB TITLE: Access AssociateDEPARTMENT: Women's HealthLOCATION: 3349 Monroe Avenue Rochester, NY 14618dHOURS PER WEEK: 40, Full-timeSCHEDULE: Monday-Friday 8am-430pmATTRIBUTES2-year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsRESPONSIBILITIESCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$18.25 - $20.50CITY:RochesterPOSTAL CODE:14618The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.