Access Associate, Batavia Primary Care (Full-Time, Days)

104 United Memorial Medical Center; United States; Vor Ort; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

Rochester Regional Health is seeking an Access Associate for Batavia Primary Care to greet patients, check-in/out, verify insurance, and handle payments. You will be the first point of contact, delivering friendly, efficient service in a fast-paced clinical setting.

The position is full-time at the Batavia location with standard M-F hours 7:50a to 4:20p. A 2-year degree or equivalent and strong computer and customer-service skills are preferred.

Qualifikationen

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.

Aufgaben

• Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments. Collect and process payments when applicable.

Kenntnisse

Customer service

Communication

Computer skills

Ausbildung

2-year degree

Associate degree preferred

Jobbeschreibung

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

JOB TITLE:

Access Associate

LOCATION:

UMMC - Jerome Center 16 Bank Street Batavia, NY 14020 United States of America

DEPARTMENT:

Batavia Primary Care

HOURS PER WEEK:

Full-Time 40 hours/week

SCHEDULE:

M-F 750a-420p

RESPONSIBILITIES

• Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments. Collect and process payments when applicable.

PREFRRED QUALIFICATIONS

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills
• Associate degree preferred
• One year of customer service experience preferred

Required Licensure/Certification Skills:

• None

Rochester General Health System is an Equal Opportunity / Aff… Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY: Batavia POSTAL CODE: 14020 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.