Access & Admissions Navigator

addictiontreatmentservices; Traverse City (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Addiction Treatment Services, Inc. seeks an experienced administrative professional to support admissions, client services, and billing. You will coordinate intake, assess eligibility, manage authorizations, and help maintain compliance across departments.

The role requires collaboration with nursing and clinical staff, accurate EMR data entry, and handling confidential information with professionalism. This position emphasizes efficient service delivery and interdepartmental communication in a

Qualifications

• BA or BS preferred and/or 1+ years of relevant administrative and customer service experience.
• Experience with clinical or medical intake screenings and EMR data entry is preferred.

Responsibilities

• Coordinate client eligibility for services, intakes, screenings.
• Gather information to submit authorizations for services reimbursement.
• Complete the billing process including manual billing and completion of the 837.
• Request and upload treatment records from other agencies to client files.
• Schedule primary intake assessment appointments.
• Attend department and committee meetings.
• Maintain intake/admission logs and reports.
• Assist department management and clinical staff.
• Oversee admission letters for incarcerated clients and release coordination.
• Maintain intake compliance forms and reports.
• Process information requests.
• Enter and coordinate center data in funding software.
• Provide information on agency/community resources.
• Support other duties as assigned.
• Improve efficiency of support services through coordination and communication.

Skills

ASAM criteria

Interpersonal skills

Oral & written comms

Multitasking

Cultural competence

Crisis intervention

Confidentiality ethics

Team collaboration

Administrative support

Client intake

Education

BA/BS preferred

Job description

Addiction Treatment Services, Inc. seeks an experienced administrative professional to support admissions, client services, and billing. You will coordinate intake, assess eligibility, manage authorizations, and help maintain compliance across departments.

The role requires collaboration with nursing and clinical staff, accurate EMR data entry, and handling confidential information with professionalism. This position emphasizes efficient service delivery and interdepartmental communication in a