Client Access & Admissions Specialist

Addiction Treatment Services; Traverse City (MI); On-site; USD 38,000 - 55,000; Full time

Job summary

Addiction Treatment Services in Traverse City, MI is seeking an Admissions/Administrative Coordinator to support client access, intake, and billing processes. You will coordinate eligibility, submit authorizations, and maintain client records, collaborating with nursing and clinical staff to ensure service delivery.

This role requires BA/BS preferred or 1+ year admin and customer service experience; CPR/First Aid training and related certifications; ability to multitask and handle confidential

Qualifications

• BA or BS preferred and/or 1+ years of relevant administrative and customer service experience; clinical or medical intake screenings and EMR data entry experience preferred.

Responsibilities

• Coordinate client eligibility for services, intakes, screenings.
• Gather information to submit authorizations for services reimbursement from nursing assessments and staff notes.
• Complete the billing process including manual billing and 837 forms.
• Request treatment records from other agencies and upload to client file.
• Schedule primary intake assessment appointments.
• Attend department and committee meetings.
• Maintain intake/admission logs and reports.
• Assist department management and clinical staff.
• Oversee admission letters and release communications for corrections.
• Maintain intake compliance forms and reports.
• Coordinate center data in funding software.
• Provide information on agency/community resources.
• Assist with other duties as assigned.
• Improve support services through cross‑functional coordination.

Skills

Interpersonal skills

Oral and written communication

Time management

Multitasking

Nursing assessments comprehension

Ethics/confidentiality

Crisis intervention

Customer service

Administrative coordination

Education

BA/BS preferred

Administrative/customer service experience

Tools

Electronic Medical Records (EMR) data entry

Billing software / 837 forms

Job description

Addiction Treatment Services in Traverse City, MI is seeking an Admissions/Administrative Coordinator to support client access, intake, and billing processes. You will coordinate eligibility, submit authorizations, and maintain client records, collaborating with nursing and clinical staff to ensure service delivery.

This role requires BA/BS preferred or 1+ year admin and customer service experience; CPR/First Aid training and related certifications; ability to multitask and handle confidential