Academic Technology Operations Lead

tamus; Kingsville (TX); On-site; USD 45,000 - 68,000; Full time

Job summary

Texas A&M University-Kingsville is seeking an Academic Technology Operations Coordinator to manage large academic technology projects and operations across classrooms, labs, and learning spaces. You will collaborate with IT, Facilities, and campus stakeholders to plan, deploy, and sustain technology-enabled learning environments.

The role emphasizes operational excellence, SOP development, and continuous improvement while exploring AI-enabled teaching tools and innovative solutions to support

Responsibilities

• Collaborates with the Center for Academic Technology team to promote innovative approaches and support high-quality service delivery across instructional technology, academic classrooms, audio-visual systems, digital learning spaces, and institutional workforce innovation environments.
• Directs day-to-day operations of academic technology services across classrooms, conference spaces, digital signage, satellite locations, and workforce innovation environments.
• Oversees operational processes and service delivery models, including preventative maintenance, incident response, and technology lifecycle management.
• Serves as the primary point of contact for academic technology operations, providing consultation, issue resolution, and support for faculty, staff, and campus partners.
• Develops, implements, and maintains standard operating procedures (SOPs) to ensure consistency, compliance, and operational effectiveness.
• Cultivates collaborative partnerships with campus leadership, Campus Operations, ITS, Event Planning, Facilities, and external vendors to support integrated technology solutions.
• Advances the integration and responsible use of Artificial Intelligence (AI) within academic technology operations, supporting AI-enabled teaching and learning tools, service automation, and data-informed decision-making.
• Promotes human-centered, ethical, accessible, and compliant AI practices aligned with institutional priorities and emerging higher education trends.
• Monitors service metrics and implements continuous improvement strategies to enhance operational efficiency and user experience.

Job description

Texas A&M University-Kingsville is seeking an Academic Technology Operations Coordinator to manage large academic technology projects and operations across classrooms, labs, and learning spaces. You will collaborate with IT, Facilities, and campus stakeholders to plan, deploy, and sustain technology-enabled learning environments.

The role emphasizes operational excellence, SOP development, and continuous improvement while exploring AI-enabled teaching tools and innovative solutions to support