Academic Support Specialist

Fayetteville State University; Fayetteville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Fayetteville State University seeks an Academic Support Specialist to assist students in developing academic skills, tracking progress toward graduation, and accessing support services. The role coordinates University Studies courses and provides targeted counseling for freshmen to improve retention.

Applicants should hold a master's degree in a related field and have experience with student success programs, strong computer and interpersonal skills, and a commitment to confidentiality and

Qualifications

• Master's degree in higher education, counseling, or related field.
• Experience with student success programs in higher education.
• Strong computer skills and proficiency with MS Office and student management software.

Responsibilities

• Assist students using a developmental model to explore options and track progress toward graduation.
• Coordinate and teach University Studies courses and provide targeted academic counseling to first-time freshmen.
• Address advising, registration, and enrollment needs to increase retention and graduation rates; contribute to Bronco Boost Summer Bridge Program leadership.

Skills

Interpersonal skills

Customer service

Teamwork

Confidentiality

Education

Master's degree in higher education

Tools

Microsoft Office

Student management software

Job description

Academic Support Specialist

Responsibilities

The primary purpose of this position is to assist students, using a developmental model, with developing the knowledge, skills, and personal accountability needed to explore their academic and co‑curricular options, evaluate and track their own progress toward graduation, access support and enrichment services, and understand and follow university policies and timelines. The position coordinates and teaches University Studies courses, provides targeted academic counseling to first‑time freshmen who struggled during their first semester at the university, and addresses the general advising, registration, and enrollment needs of Fayetteville State University students to increase retention and graduation rates. The position also serves as a member of the Bronco Boost Summer Bridge Program leadership team.

Minimum Education and Experience

• The successful candidate must have a master's degree with specific training, coursework, and/or experience in higher education, counseling, or an education related field.
• Must have experience working with student success programs in a higher education setting.

Knowledge, Skills and Abilities

• Requires the ability to use a personal computer to complete duties and knowledge of Microsoft Office products (WORD, PowerPoint, Excel), as well as other related student management Software.
• Must have excellent interpersonal and customer service skills; be able to manage a wide variety of records, files, and reports.
• Must have personal and professional attributes to include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.

Preferred Qualifications

• Three to five years' experience advising community college and/or university students, particularly exploratory/undecided students.

EEO Statement

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.