Academic Support Program Director

Baton Rouge Community College; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Retirement plan

Medical insurance options

Dental, vision, life insurance

Holidays

Vacation and sick leave

Employee assistance program

Job summary

Baton Rouge Community College seeks an Academic Support Program Director to lead programs that strengthen student success across in-person and digital formats. You will supervise staff, coordinate tutoring, and drive initiatives with analytics to improve retention.

You will collaborate with Digital Learning and Academic Support teams to design and implement workshops, tutorials, and interventions for diverse student populations.

Qualifications

• Bachelor's degree in Curriculum and Instruction, Adult Education, Instructional Design, Education Psychology or Education Specialist, or related field.
• Minimum three (3) years' experience in higher education/program development in an academic success/support services setting; 5 years of full-time teaching in an elearning modality may be substituted for the three years' experience.
• Strong organizational and communication skills; commitment to student success and retention.

Responsibilities

• Administer Student Tutors and Academic Support programming.
• Set tutor schedules and evaluate tutors.
• Coordinate study groups, embedded tutors, and budget.
• Develop and grow academic support services using data analytics.
• Design learning analytics to inform interventions and strategies for digital students.
• Collaborate with Digital Learning, Academic Support staff, and College faculty.
• Assist in teaching analytics and strategies for modal learning.

Skills

Staff supervision

Budget management

Data analytics

Student support

Program development

Collaboration

Communication

Education

Bachelor's degree in Education

Master's degree in Education

Tools

Canvas

Zoom

Microsoft Office

Job description

Job no: 495812

Closes:

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Academic Affairs, Curriculum and ProgramDevelopment, Project Management, Education

College: BRCC

Department: Academic & Student Affairs

Type of Appointment: Full time - Regular

Academic Focus - Program Management - DigitalLearning

Under the direction of the Director of Digital Learning andAcademic Support, the Academic Support Program Director isresponsible for recommending, developing, implementing, andcoordinating services and activities that improve student successand retention in all classes(face-to-face/online/hybrid/hyflex/etc). Builds community, assuresquality programming, and engages in outreach and orientationactivities. Utilizes academic tutors and other staff in the designand implementation of academic success programming. Plans andfacilitates workshops, for students. Uses learning analytics tomake recommendations for academic success interventions andstrategies for digital students. Works in collaboration withDigital Learning and Academic Support staff and College faculty andstaff.

Duties and Responsibilities:

40% Administrationof Student Tutors and Academic Support programming:

• Supervises staff [professional, part-time]
• Sets tutor schedule
• Evaluates tutors
• Coordinates study group, supplemental instruction, embeddedtutor, etc. activities
• Coordinates budget

25% Student Academic Support : Recommends, develops, grows, andleads initiatives to implement academic success services supportingstudents, including underserved populations. Continually identifyopportunities to innovate and drive change in the academic supportlandscape at BRCC through launching pilots and exploratory projectsUsing data analytics, develops academic success programmingincluding but not limited to:

• learning, supplemental instruction, imbedded coaches,
• student collaborative interventions (i.e. study groups and othersuccess strategies
• students who are first-generation and first-time enrollees ineLearning
• students planning to transfer
• Academic Support video and infographic production anddistribution

25% Learning Retention and Completion Analytics are to be used to design academic success teaching strategies. Evaluate results ofstrategies and interventions focused on deepening student learningand improving College retention and completion rates. Performingthe following tasks including but not limited to:

• Assists the director in creating and disseminating academicsupport messaging to students based on evaluation of learninganalytics
• Assists the director in creating and disseminating survey tostudents each semester to gather data related to studentneeds
• Collaboration with College advising and counseling services tofacilitate student retention and completion
• Collaboration with student services staff on wrap-around servicesprovided in a all environments

5% Teaching Analytics: Assists in the development of policies,practices, and standards which facilitate effective use of teachingand
learning pedagogical modalities.

5%

Other duties as assigned

Required Education: Bachelor'sdegree Curriculum and Instruction, Adult Education, InstructionalDesign, Education Psychology or Education Specialist, or relatedfield.

Required Experience: Minimumthree (3) years' experience in higher education/program developmentin an academic success/support services setting
5 years of full-time teaching experience in an elearning(online/hybrid/hyflex/etc) modality may be substituted for thethree years' experience.

Required Knowledge, Skills and Abilities:

• Classroom teaching experience in a post-secondary institution(proficient)
• Administrative experience in a higher education setting(Proficient)
• Strong organizational and communication skills (Advanced)
• Strong commitment to and understanding of issues affectingacademic achievement and retention of students from diverse backgrounds (Advanced)
• Ability to establish and maintain effective working relationshipswith faculty, staff, and administration (Advanced)
• Knowledge of a variety of academic support services/programs(peer tutoring, SI, academic coaching) (Proficient)
• Knowledge of research, trends, and best practices relevant tostudent success (Proficient)
• Knowledge of online, asynchronous, and face-to-face tutoringmodalities (Proficient)
• Knowledge of computers and software relevant to the position(i.e., Microsoft Office, Canvas, Zoom, web-based tools)(Proficient)

Required Licenses or Certifications:

Preferred Education: Master'sdegree Curriculum and Instructions, Adult Education, InstructionalDesign Education Psychology or Education Specialist or relatedfield.

Preferred Experience:

• Experience developing programs
• Experience training peer leaders/peer educators
• College level tutoring experience
• Experience teaching or training in an elearning modality(online/hybrid/hyflex/etc)

Preferred Knowledge, Skills and Abilities:

• Effective management of academic student success/support servicesin a virtual environment
• Knowledge of online tutoring services (Smarthinking, etc.)
• Familiarity with Canvas LM

Benefits:

• retirement
• multiple medical insurance options
• supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollarson some child care and medical expenses)
• holidays (14 per year,typically includes longer break at Christmas)
• generous annual(vacation) and sick leave benefits and Employee Assistance Program
• Specific benefits depend on job category, percent effort and lengthof employment.

Passing pre-employment criminal background screen isrequired as a condition of employment. BRCC is an equalopportunity/equal access employer. BRCC is a State As a ModelEmployer (SAME) agency that supports improved employmentopportunities for individuals with disabilities.