Academic Success Student Navigator - Student Hourly

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Kansas is seeking an Academic Success Student Navigator (Student Hourly) to support students through outreach, case management via KU's early alert system, scheduling, and referrals. You will serve as an advocate and build accountability to increase course completion and student engagement.

Responsibilities include outreach, team engagement, and program improvement, with data entry and documentation in the academic success platform.

Qualifications

• Ability to work a minimum of 6 hours per week.
• Experience with Microsoft Office Suite as demonstrated in the application materials.
• Previous experience providing high quality customer service.
• Must be in good academic standing.

Responsibilities

• Assist with student academic case management through KU's early alert system.
• Schedule appointments and provide peer-level academic guidance.
• Engage in outreach and referral to campus resources.
• Contribute to program improvements and materials updates.
• Perform data entry and track student cases.

Skills

Microsoft Office Suite

Customer service

Enrollment in 6+ credit hours

Education

Currently enrolled as undergraduate or graduate student

Job description

Academic Success Student Navigator - Student Hourly

Position Overview

The Academic Success Student Navigator is dedicated to the mission of providing high quality, student-to-student interactions focused on early student engagement while increasing student motivation for excellence at KU. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the position is to ensure students have an advocate and accountability partner to increase student completion within introduction coursework at KU.

Job Description

70% Student Support Through Outreach

• The Academic Success Student Navigator plays a critical role in student success by assisting students in the areas of student academic case management through KU's early alert system, student outreach and appointment scheduling, peer-level academic connection and guidance with fundamental student skills, individual student engagement focused on overcoming personal and academic barriers, student referral to success resources, and data entry. This position is expected to learn and refer students to the breadth of support systems available at KU. This position is expected to be highly engaged in the academic success technology platform where students will document student outreach, send texts, emails, and phone calls to students directly, close student cases as appropriate for tracking. Training and professional development opportunities.

20% Team Engagement and Community Building

• Weekly staff meetings and different engagement opportunities.
• Continued learning through engagement with representatives from across campus regarding student support services, resources, policies, etc.

10% Program Improvement

• Provide program feedback for continuous improvement.
• Assist with updating program materials as requested.

Other duties as assigned by AVP, Director, Supervisor, etc.

Required Qualifications

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must have been enrolled in no less than 6 hours in the past spring semester or be pre-enrolled in upcoming Spring semester in no less than 6 hours. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments)

• Ability to work a minimum of 6 hours per week.
• Previous experience with Microsoft Office Suite as demonstrated in the application materials.
• Previous experience providing high quality customer service, as evidenced by application materials.
• Must be in good academic standing.

Preferred Qualifications

• Eligible for Federal Work Study through KU Financial Aid.
• Experience with applied motivational strategies in an academic setting.
• Demonstrated ability to learn new technology systems.
• Experience multitasking / executing multiple projects simultaneously.

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

• Primary Campus: University of Kansas Lawrence Campus