Health Navigator - Student Hourly

Inside Higher Ed; Lawrence (KS); On-site; USD 11,649 - 16,591; Part time

Job summary

A university health service is seeking a student hourly employee to staff the Information Desk. Responsibilities include greeting customers, assisting with inquiries, and using computer systems. Applicants should have organizational and communication skills, be proficient in Microsoft Office, and maintain enrollment in at least six credit hours. The role is not eligible for remote work unless approved. The hourly wage is $10.25, with a start date on January 26, 2026.

Qualifications

• Student must be enrolled in at least 6 credit hours during an appointment term.
• Ability to work in 2–4-hour blocks of time.

Responsibilities

• Engage with students throughout the service experience.
• Greet persons entering the building and monitor the lobby.
• Provide wayfinding instructions to various service areas.
• Instruct new users on the Check-In Kiosk.

Skills

Excellent organizational skills

Strong communication skills

Proficient in Microsoft Office

Job description

Position Overview

The incumbent is a student hourly position working at Watkins Health Services (WHS). The incumbent will staff the Information Desk in the lobby to greet customers, assist with questions, and provide support in using WHS services.

The incumbent in this position will see, hear, and possibly have access to confidential information that must be handled in accordance with all relevant state and federal laws and University policies and procedures regarding its use and disclosure.

WHS utilizes computer technology in all aspects of its operations, including an electronic registration system. The incumbent must become familiar with and be able to use the appropriate computer hardware and software programs associated with this position.

The incumbent must become familiar with and adhere to the WHS Customer Service Plan to ensure appropriate interaction and positive outcomes with both internal and external customers.

WHS is a unit at The University Kansas Health Systems and partners with KU Student Affairs.

Job Description

• 60% - Engages with students throughout the service experience.
• 15% - Greet persons entering building, monitor the lobby, and report any unusual activity to appropriate administrative staff.
• 15% - Provide way finding instructions to various service areas, answers questions or direct persons to appropriate resources.
• 10% - Instruct new users on the Check-In Kiosk, and escorts customers to specific destinations within the health center as needed.

Required Qualifications

• Availability to work in 2–4-hour blocks of time
• Possess excellent organizational and communication skills as evidenced by application materials.
• Proficient in use of Microsoft Office products as evidenced by application materials.

Preferred Qualifications

• Prior Customer Service experience.
• Health-related major or background.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

• This is an hourly/non‑exempt position. A student employee cannot hold an hourly/non‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

To ensure consideration apply by 11:59 PM Central Standard Time 1/23/2026.

Contact Information to Applicants

Patty Quinlan

[e-mail]

Advertised Salary Range

$10.25 per hour

Anticipated Start Date

Monday January 26, 2026

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