Academic Success Manager

LexisNexis Risk Solutions; Tennessee; Remote; USD 55,000 - 76,000; Full time

Job summary

A leading company in health education solutions seeks an Academic Success Manager to enhance customer engagement and drive value from their innovative platforms. The role involves developing faculty networks and providing training, requiring excellent communication skills and the ability to build rapport with diverse stakeholders. A remote position accommodating Tennessee and surrounding states, requiring travel up to 50%.

Benefits

Flexible working hours

Employee Assistance Program

Leave programs

Educational assistance

Disability insurance

Paid vacation

Paid leave for volunteering

Sabbaticals

Qualifications

• Proven ability to work collaboratively in a remote, team-oriented environment.
• Excellent communication and presentation skills for remote engagements.
• Experience in customer-facing roles within academic or software organizations.

Responsibilities

• Develop faculty networks and engage with curriculum leaders.
• Demonstrate GME solutions and align them with institutional goals.
• Track account metrics and conduct academic business reviews.

Skills

Communication

Presentation Skills

Team Collaboration

Stakeholder Engagement

Digital Education Trends

Job description

Are you passionate about Customer Success?

Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions?

About our Team

In Global Medical Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction with Elsevier solutions.

About the Role

As an Academic Success Manager, you will become a trusted advisor for customers while protecting the revenue base. You will identify new opportunities in health workforce education institutions and help customers gain value from our content and platforms through engaging training sessions. The territory includes TN, KY, IN, OH, MI, and Ontario. Although the role is remote, travel within the territory is required, and we are hiring within the US territory to accommodate this.

RESPONSIBILITIES

• Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement.
• Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
• Demonstrate GME solutions effectively and align them with institutional goals to showcase their value.
• Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
• Create a targeted territory plan for demand generation and support e-product trials through onboarding and training.
• Enhance client experiences with training, technical support, and initiatives to boost engagement and curriculum integration.
• Facilitate training sessions and provide product support for stakeholders regarding GME digital solutions.
• Manage onboarding of Education eProduct solutions for faculty, students, and librarians.
• Track account metrics and adjust success plans accordingly.
• Monitor usage dashboards, develop action plans, and conduct academic business reviews to ensure healthy usage and renewal revenue.
• Capture customer feedback and share insights with relevant teams.

REQUIREMENTS

• Proven ability to work collaboratively in a remote, team-oriented environment.
• Excellent communication and presentation skills, including experience with remote presentations and online tools.
• Experience in customer-facing roles within academic, content, or software organizations.
• Ability to build rapport with diverse stakeholders.
• Strong knowledge of medical school and health profession curricula and trends in digital education.
• Understanding of educational institution structures and decision-making processes.
• Willingness to travel up to 50% as needed.

Work in a way that works for you

We promote work/life balance with flexible hours, wellbeing initiatives, parental leave, study assistance, and sabbaticals.

• Flexible working hours

Benefits

• Employee Assistance Program
• Leave programs
• Educational assistance
• Disability, life, and accidental death insurance
• Paid vacation
• Paid leave for volunteering and ERG participation

About the Business

We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. Our mission is to support science, health education, and clinical practice with innovative technology for a sustainable future.

Salary Ranges

Varies by state and experience, including base salary and bonus potential (up to $20,000 sales incentive). For example:

Ohio: $55,400-$75,400

California: $67,200-$89,500

We are committed to accessible hiring and provide accommodations for applicants with disabilities. Please contact us for support.

We do not request money or personal information from applicants. Learn more about avoiding scams.

We are an equal opportunity employer, considering all qualified applicants regardless of protected characteristics.

RELX provides information-based analytics and decision tools to help professionals make better decisions and achieve results, contributing to societal progress and sustainability.