Customer Success Manager

Net2Source Inc.; Charlotte (NC); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading staffing services company is seeking a Customer Success Manager to manage and grow relationships with Fortune 500 clients. This role requires a seasoned professional with extensive experience in account management within the staffing and recruiting industry. You will be pivotal in ensuring client satisfaction and making N2S a trusted staffing partner. The position includes competitive compensation, benefits, and opportunities for personal growth.

Benefits

Uncapped Commissions

100% Contribution to Health/Dental/Vision

Qualifications

• 7+ years in Staffing & Recruiting, 5+ years in account management.
• Strong understanding of VMS and MSP accounts.
• Proficiency in using ATS and CRM tools.

Responsibilities

• Manage and grow Fortune 500 accounts.
• Build client partnerships and understand staffing challenges.
• Maximize market share and present candidates to hiring managers.

Skills

Interpersonal skills

Negotiation skills

Problem-solving

Communication skills

Client relationship management

Tools

Applicant Tracking Systems (ATS)

CRM (Job Diva)

Job description

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This range is provided by Net2Source Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Net2Source Inc.

Top Global TA & Staffing Services Voice|| Hiring Staffing Client Success & Sales Professionals Across US || Check pinned posts || Share profile at…

Do you love developing and nurturing great relationships?

As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S.

Location: Remote from Charlotte, NC

Qualifications:

• Must have 7+ years of overall experience in the Staffing & Recruiting Industry and 5+ years of experience in account management role.
• The ideal candidate must have started their career with hands-on recruiting and eventually moved up the ladder as an Account/Client Relationship Manager.
• Strong understanding of working with VMS and MSP based accounts.
• Any experience working with a Hybrid/Offshore delivery model will be a plus.
• Proven experience in staffing, recruiting & account management, supporting client/ MSP programs from a supplier side.
• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be a self driven and highly motivated individual.
• Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities:

• Be the single point of contact for our Fortune 500 clients
• Build long-term client partnerships to understand their challenges and provide solution.
• Maximize market share with a client to make us their trusted staffing supplier.
• Qualify new job orders and work with the delivery lead for better coverage and support.
• Present candidates to Hiring Managers and follow up for feedback .
• Coordinate with Client to schedule candidate interviews and onboarding.
• Coordinate with recruiting team including screening, orientation, and placement of candidates.
• Use CRM/ATS (Job Diva) to manage activities.
• Conduct client visits to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.

Additional Requirements:

• Must be open to travel across the country, especially locally, and support clients from their offices.
• Availability to work outside regular office hours, if needed.

Benefits of working at N2S:

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision

Apply now or email your resume to [e-mail]

We can't wait to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Customer Service, and Human Resources

• Industries

  IT Services and IT Consulting, Staffing and Recruiting, and Human Resources Services

Referrals increase your chances of interviewing at Net2Source Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

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