Academic Success Manager

Elsevier; Tennessee; Remote; USD 55,000 - 76,000; Full time

Job summary

Elsevier seeks an Academic Success Manager to enhance customer success in health education institutions across TN, KY, IN, OH, MI, and Ontario. The role involves engaging with stakeholders, training, and ensuring effective use of solutions to drive value. The position supports a healthy work/life balance and comes with strong benefits and competitive salary packages.

Benefits

Flexible working hours

Employee Assistance Program

Various leave options

Educational assistance

Insurance coverage

Paid vacation

Volunteer days

Qualifications

• Experience in a customer-facing role within academic, content, or software organizations.
• Strong knowledge of medical school and health profession curricula.
• Willingness to travel up to 50%.

Responsibilities

• Develop faculty networks and identify key stakeholders through campus visits.
• Engage with faculty to understand their challenges and decision-making processes.
• Generate opportunities for institutional e-products.

Skills

Collaboration

Communication

Presentation Skills

Stakeholder Engagement

Job description

Are you passionate about Customer Success?

Do you enjoy being part of a team that collaborates to deliver cutting-edge health education solutions?

About our Team

In Global Medical Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions. The Academic Success team focuses on faculty and student engagement, including their success and satisfaction in adopting Elsevier solutions.

About the Role

As an Academic Success Manager, you will become a trusted advisor to customers while safeguarding the revenue base. You will identify new opportunities within health workforce education institutions. Your role involves helping customers derive value from our content and platforms through engaging training sessions. The territory includes TN, KY, IN, OH, MI, and Ontario. Although primarily remote, travel within the territory is required, and local applicants are preferred.

RESPONSIBILITIES

• Develop faculty networks and identify key stakeholders through campus visits, online interactions, and social media engagement.
• Engage with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
• Demonstrate GME solutions effectively, aligning them with institutional goals to showcase their value.
• Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
• Create a targeted territory plan for demand generation and support e-product trials through onboarding and training.
• Enhance client experiences with effective training, technical support, and engagement initiatives.
• Facilitate training sessions and provide product support for stakeholders regarding GME digital solutions.
• Manage onboarding of Education eProduct solutions for faculty, students, and librarians.
• Track account metrics and adjust success plans accordingly.
• Monitor usage dashboards, develop action plans, and conduct academic business reviews to ensure healthy usage and renewals.
• Capture customer feedback and share insights with relevant teams.

REQUIREMENTS

• Proven ability to work collaboratively in a remote, team-oriented environment.
• Excellent communication skills with strong presentation capabilities, including remote presentations and proficiency with online tools.
• Experience in a customer-facing role within academic, content, or software organizations.
• Ability to build rapport with diverse stakeholders.
• Strong knowledge of medical school and health profession curricula, with awareness of digital transformation trends in education.
• Understanding of educational institution structures and decision-making processes.
• Willingness and ability to travel as needed (up to 50%).

Work in a way that works for you

We promote a healthy work/life balance with flexible hours, wellbeing initiatives, parental leave, study assistance, and sabbaticals.

• Flexible working hours.

Working for you

We offer benefits such as Employee Assistance Program, various leave options, educational assistance, insurance coverage, paid vacation, and volunteer days.

About the Business

We are a global leader in information and analytics, supporting research, healthcare, and education to improve health outcomes and scientific advancement.

Salary Ranges

Varies by state and experience, including base salary and bonus potential (up to $20,000 incentive). Examples include Ohio: $55,400-$75,400, California: $67,200-$89,500.

We are committed to fair and accessible hiring. Please contact us for accommodations if needed.

Beware of scams

We never ask for money or banking details. Learn how to spot scams.

We are an equal opportunity employer, considering all qualified applicants without discrimination based on protected characteristics.