Enterprise Customer Success Manager, Nursing Health Education (Remote)

RELX; St. Louis (MO); Remote; USD 65,000 - 90,000; Full time

Job summary

A leading company in information and analytics seeks a Customer Success Manager to enhance customer relationships and drive satisfaction. This role involves collaboration with stakeholders, developing customer success strategies, and advocating for customer needs. Ideal candidates should have experience in customer success, strong organizational skills, and proficiency in Microsoft Office.

Benefits

Comprehensive health benefits

401(k) match

Flexible working arrangements

Generous paid time off

Qualifications

• Prior experience in customer success or related field.
• Strong organizational and time management skills.
• Ability to demonstrate relational intelligence and strategic thinking.

Responsibilities

• Collaborate with administrators, faculty, and students to identify needs.
• Organize and refine customer data throughout the partnership.
• Conduct training sessions to enhance customer engagement.

Skills

Organizational skills

Time management skills

Relational intelligence

Strategic thinking

Collaboration skills

Tools

Microsoft Office Suite

Job description

Employer Industry: Information and Analytics

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health benefits including medical, dental, and vision coverage
- Retirement benefits with a 401(k) match and Employee Share Purchase Plan
- Flexible working arrangements promoting a healthy work/life balance
- Generous paid time off, including additional days for community service
- Innovative company culture focused on improving health outcomes and advancing science

What to Expect (Job Responsibilities):
- Collaborate with administrators, faculty, and students to identify customer needs and goals
- Develop and translate stakeholder needs into actionable Customer Success plans
- Organize and refine customer data throughout the partnership
- Advocate for customers by managing issues and ensuring their satisfaction
- Conduct training sessions to enhance customer engagement and product value

What is Required (Qualifications):
- Prior experience in customer success or related field
- Strong organizational and time management skills
- Ability to demonstrate relational intelligence and strategic thinking
- Proven collaboration skills as a team player
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)

How to Stand Out (Preferred Qualifications):
- Experience in developing customer success strategies
- Familiarity with analytics and data-driven decision-making
- Background in education or training-related roles
- Ability to work with diverse teams and stakeholders
- Knowledge of industry trends in information and analytics

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