Partner Success Manager

INSPYR; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A fast-growing technology company is hiring a Partner Success Manager to ensure effective product adoption and support for their partners. This remote role involves strategic guidance, relationship management, and monitoring product usage, making a significant impact on partner success. Candidates should possess a bachelor's degree and relevant experience in customer success or partner management.

Benefits

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Qualifications

• 3+ years in customer success or partner management.
• Proven relationship-building skills.
• Ability to learn new software quickly.

Responsibilities

• Develop and maintain relationships with partners.
• Lead onboarding for new Tier 1 creators.
• Monitor product utilization and identify improvement opportunities.

Skills

Interpersonal skills

Communication skills

Analytical skills

Technical aptitude

CRM proficiency

Education

Bachelor's degree in Business, Information Technology, or a related field

Tools

CRM software

Job description

Title:Partner Success Manager
Location:Remote US
Duration:12 months
Compensation:estimated $60-80/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The Partner Success Manager is responsible for ensuring our partners effectively adopt and utilize the resources of ourcreation software and assets to build content for the internal platformon Mobile. This role involves providing support and strategic guidance to maximize product usage and value realization for our creators.

Key Responsibilities:

• Relationship Management: Develop and maintain strong, collaborative relationships with new creators, understanding their needs in order to ensure successful product adoption by connecting them to the right resources at the right time.
• Onboarding and Training: Lead the onboarding process for new Tier 1 creators, connecting them to resources that help them to become proficient in using our products.
• Product Utilization Monitoring: Track and analyze partner usage of our resources and products, identifying opportunities for increased adoption and engagement.
• Strategic Guidance: Work with partners to develop strategies that align creating for our platform with their business goals, ensuring they are on the path to derive maximum value from creating for the platform.
• Support and Troubleshooting: Serve as the primary point of contact for partners, providing or connecting them to expert support and helping them to resolve product-related issues.
• Feedback and Improvement: Gather feedback from partners on the performance and usability of our products and resources, and share this information with internal teams.
• Communication and Updates: Keep partners informed about product updates, new features, and best practices to enhance their experience and usage.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• 3+ years of experience in customer success, partner management, or a related role.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain relationships with partners.
• Technical aptitude and ability to learn new software products quickly.
• Analytical skills to assess product usage and identify opportunities for improvement.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software

Preferred Qualifications:

• Experience in game development

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities