Academic Success Coordinator

Norfolk State University; United States; On-site; USD 45,000 - 58,000; Full time

Job summary

Norfolk State University is seeking an Academic Success Coordinator to oversee the tutoring lab, coordinate tutoring assignments, hire and supervise tutors, and ensure services support student success.

You will develop reports, collaborate with faculty and departments, train staff, and participate in continuous improvement of academic support initiatives; prior experience in education and strong communication required.

Qualifications

• Bachelor’s degree in education, counseling, or related discipline.
• Experience in an educational setting.
• Strong written and oral communication skills.
• Organizational and supervisory experience in an educational setting.
• In-depth knowledge of learning assistance models and best practices.
• Ability to establish and assess work expectations.
• Strong interpersonal and effective oral and written skills.
• Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet the goals of student success.
• Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.

Responsibilities

• Oversee tutoring lab operations and schedule tutoring assignments.
• Hire, train, supervise, and evaluate tutors.
• Develop and manage tutoring reports and analytics.
• Coordinate training programs and workshops for tutors.
• Collaborate with faculty and administrators to implement academic support initiatives.
• Maintain inventory of instructional materials and tools.
• Lead the tutoring services advisory board.

Skills

Tutoring coordination

Staff supervision

Data reporting

Stakeholder collaboration

Communication skills

Organizational skills

Diversity and inclusion

Student support

Education

Bachelor’s degree in education, counseling, or related discipline

Master’s degree in education or related field

Tools

Spreadsheets

Microsoft Office Suite

Job description

Academic Success Coordinator

The Academic Success Coordinator will oversee the tutoring lab and provide regular and ongoing assistance to faculty, staff, and students. Coordinate, develop, and manage tutoring assignments and schedules. Hire, train, supervise, and evaluate tutors. Evaluate and analyze tutoring lab needs and scheduling to optimize tutors to ensure tutors are available for scheduled and walk-in appointments. Establish a recruitment campaign for tutors and professional tutors internally and externally. Maintain confidentiality, provide referrals, and work with a variety of services to support and enhance learning opportunities for students with special academic needs. Ensure tutor and tutee attendance is documented in the computer system utilized to maintain data and reports. Manage and develop reports related to tutoring services.

Coordinate training programs and workshops for tutors. Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives (e.g., peer-to-peer support, supplemental instruction, etc.). Develop and maintain an academic support repository of related content and resources. Review and assess the effectiveness of tutoring services based on academic reporting. Maintain up-to-date inventory of instructional materials, equipment, and administrative tools necessary to support tutoring services. Prepare and provide a variety of statistical reports, forms, and surveys related to tutoring services and staffing to illustrate trends. Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year. Provide guidance and coaching to support tutors' facilitation of subject material to students. Engage in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting. Attend conferences, workshops, seminars, meetings, etc., to keep abreast of research and advances related to tutoring and academic support. Serve as the lead for the university tutoring services advisory board.

Education, Experience, and Licensure, Certification required for entry into position:

• Bachelor’s degree in education, counseling, or related discipline
• Related experience in an educational setting
• Strong written and oral communication skills
• Organizational skills
• Management or supervisory experience in an educational setting
• In-depth knowledge of learning assistance models and best practices
• Ability to establish and assess work expectations
• Strong interpersonal and effective oral and written skills
• Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet the goals of student success
• Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems

Preferred Qualifications:

• Master’s degree in education or related field
• Experience in higher education

Hiring Range:

$45,000-$58,000

Contact Information:

Name: Office of Human Resources
Phone: [phone]
Email: NO EMAILED DOCUMENTS ACCEPTED

Equal Opportunity Employer

Equal Opportunity Employer

Inclusion & Disability Information

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Eligibility

Applicants must be authorized to work in the U.S. without employer sponsorship. Norfolk State University utilizes Form I-9 and E-Verify in the verification of eligibility for employment.

University Background

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU. NSU Human Resources 757.823.8160