Academic Success Coach

ucf; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Central Florida is seeking an Academic Success Coach (ASC) to blend academic advising with coaching. You will maintain a caseload and apply coaching methodologies to guide students through their academic journey.

Collaboration with multiple colleges and offices will ensure comprehensive support and proactive outreach to promote persistence and timely graduation. The ASC role requires coordinating with leadership and leveraging CRM tools to monitor progress, identify barriers, and

Qualifications

• Bachelor's degree required; 0+ years of experience accepted.

Responsibilities

• Maintain a caseload of students and track progress using MyKnightStar or similar system.
• Provide coaching and academic advising to support persistence, progression, and timely graduation.
• Collaborate with colleges and other student support offices to promote retention and completion.
• Assist leadership with college-based recruiting, outreach, and engagement programs.

Skills

Coaching

CRM

Education

Bachelor's degree

Tools

CRM

Job description

Student Success and Well-Being :

The Division of Student Success and Well-Being (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for Academic Success Coaches. Combining both academic advising and academic coaching, the Academic Success Coach (ASC) is responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey at UCF. The ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students.

UCF's Coaching Model:

The Academic Success Coach (ASC) role combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and Well-Being, and be assigned to an academic unit as positions become available:

• Professional Colleges: Business Administration, Hospitality Management, Engineering & Computer Science, Community Innovation & Education.
• Health & Sciences: Medicine, Nursing, Health Professions & Sciences, STEM, and General Sciences.
• Arts & General Studies: Arts & Humanities, Undergraduate Studies.
• Specialized Student Populations: Undeclared or Exploring Students, Student-Athletes

Responsibilities:

• Provide Coaching Services to UCF Students:
  • Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students. Use relevant programs and technology to create pathways for persistence, progression, and timely graduation. Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success. Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves. Analyze students' academic and personal issues and refer students to the appropriate campus resource office.
  • Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more.
  • Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success. Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed.
  • Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations. Reinforce the value of coaching through ongoing student relationships. Meet the productivity and goal expectations set by the unit and the University.
• Provide Assistance to Academic Colleges: At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success. Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes. Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college.
• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree and 0+ years of experienc e, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

Preferred Experience:

• Experience working in education, with a preference for higher education.
• Experience in coaching, with a preference for student coaching.
• Experience in and/or understanding of case management.
• Experience with using a CRM to case manage/track student, client, or customer interactions.
• Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop a