Academic Services Specialist

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 20,000 - 28,000; Full time

Job summary

University of Nebraska-Lincoln is seeking an Academic Services Specialist to verify degree requirements and manage undergraduate records within the degree management system. You will collaborate with deans, faculty, and advisers to ensure graduation readiness and substitutions/waivers as needed.

The role includes supporting enrollment processes, assisting with transcripts and verifications, and providing front-line registrar customer service via phone, email, and other communication methods.

Qualifications

• Associates degree and one year of customer experience, equivalent education and experience considered.
• Must have computer proficiency in office applications.
• Strong written and verbal communication skills.

Responsibilities

• Verify major, minor, and degree requirements for undergraduates using the degree management system, ensuring accuracy and timeliness.
• Collaborate with college deans' offices, faculty, and advisers to address graduation requirements and substitutions/waivers.
• Maintain student academic records and assist with transcripts, verifications, and other documents.
• Provide registrar customer service support by phone, email, and other channels, aiding enrollment and degree pathway building.
• Scan and file student records, review transfer credits, and support commencement activities.

Skills

Customer service

Communication

Computer proficiency

Education

Associates degree

Bachelor's degree

Tools

PeopleSoft (MyRed) system

Job description

Working Title Academic Services Specialist

Department Office of the University Registrar-0961

Description Of Work

The Academic Services Specialist will perform detailed verifications of major, minor, and degree requirements for the undergraduate colleges using the degree management system while maintaining a well-developed knowledge of degree requirements and office procedures. This position will work with college deans' offices, faculty, and advisers concerning students' graduation requirements and substitution/waivers. Perform accurate and timely proofing of graduation related materials including diplomas and program content, and assist with commencement preparations and ceremony student check-in.

In addition, the Academic Services Specialist will provide overall registrar customer service support to the campus by helping students with the enrollment process, troubleshooting issues and alleviating concerns. Support the campus community in connecting degree requirements, degree pathway building, and enrollment. Provide student customer service for transcripts, verifications, and other needed documents. Assist Faculty and Staff with questions regarding class schedule, grading, and other inquiries. This position will provide support for general office customer service duties related to academic services via phone, email, and other means of communication.

The Academic Services Specialist will maintain students' academic records. Scan images of student records into the document retention system. Review transfer credit and other documentation in students' academic records. Additional duties as assigned.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• Associates degree and one year of customer experience, equivalent education and experience considered.
• Must have computer proficiency in office applications.
• Strong written and verbal communication skills.

Preferred Qualifications

• Prefer bachelor's degree; High volume data entry experience.
• Experience working with academic policies and procedures.
• Ability to print, read and interpret degree audits.
• Familiarity with PeopleSoft (MyRed) system.

Posted Salary $17.308/hr minimum