Academic Services Pro — Student Records & Transcript Ops

University of San Francisco; San Francisco (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

USF Hilltop Campus seeks an Academic Services Assistant to support the Registrar's Office in managing student records, transcripts, and enrollment verifications. The role requires precise data handling, strong customer service, and knowledge of FERPA and registrar procedures.

Responsibilities include processing record changes, assisting with degree verifications, and supporting veteran education benefits and related compliance tasks.

Qualifications

• Strong verbal and written communication skills are required.
• Ability to learn and apply complex policies and procedures with accuracy.
• Experience handling confidential student data and interacting with diverse stakeholders.

Responsibilities

• Serve as front-line and second-tier resource for student inquiries on academic records, enrollment, and petitions.
• Process changes to student records (leaves, withdrawals, grade changes) and review for policy compliance.
• Manage transcript processing via Banner and National Student Clearinghouse; troubleshoot errors with IT/Registrar leadership.

Skills

Communication

Attention to detail

Customer service

Independent worker

Policy interpretation

Education

Post high school education preferred

Tools

Banner

PeopleSoft

Colleague

Job description

USF Hilltop Campus seeks an Academic Services Assistant to support the Registrar's Office in managing student records, transcripts, and enrollment verifications. The role requires precise data handling, strong customer service, and knowledge of FERPA and registrar procedures.

Responsibilities include processing record changes, assisting with degree verifications, and supporting veteran education benefits and related compliance tasks.