Academic Resource Specialist - English

El Paso Community College; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

El Paso Community College is seeking an Academic Resource Specialist to provide instructional support in the Tutoring Centers and assist with day-to-day operations on campus. You will help with tutor scheduling, training, and promoting departmental services while maintaining student records and reporting.

The role requires strong customer service, interpersonal and communication skills, and the ability to present information to students, staff, and the public.

Qualifications

• Associate's Degree and 3 years of related experience or equivalent combination.
• Understanding of general office practices, computer literacy, organizational and communication skills.
• Experience providing effective customer service.
• Ability to interact with students, staff and the public.
• Ability to handle and solve daily challenges.
• Experience conducting presentations.
• Time management, prioritizing, and multi-tasking skills.
• Experience supervising, training and guiding personnel.

Responsibilities

• Provide instructional support to students and assist in Tutoring Centers.
• Provide information about specialized support services and tutor scheduling/training.
• Record, track, and maintain student records; prepare forms and reports.
• Develop promotional materials and manage mailing lists; conduct tutor orientation.
• Provide training and guidance to Academic Resource Specialists and tutors.
• Collaborate with staff to set goals and improve department services.
• Perform routine assessment of student needs; other duties as assigned.

Skills

General office practices

Computer literacy

Organizational skills

Interpersonal skills

Communication skills

Customer service

Interacting with students and public

Time management

Multitasking

Presentation skills

Staff supervision & training

Education

Associate's Degree

Job description

• Provide instructional support services to the students and assist in the day-to‑day operations of the Tutoring Centers. In‑person work on campus is an essential function of this position.
• Provide information about specialized support services and provide academic tutoring to various disciplines. Assist with various tasks to include tutor scheduling and training.
• Record, track, and maintain related student records. Responsible for preparing forms and reports.
• Develop promotional or marketing materials and tools and maintain mailing lists. Conduct new tutor orientation and presentations.
• Provide training, guidance, and work direction to other Academic Resource Specialists and tutors within the department. Collaborate with department staff to establish goals and recommend ways to improve department services.
• Perform routine assessment of student academic and support needs.
• Perform other duties as assigned.

Required Qualifications:

1. 1. Associate's Degree and three (3) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities. NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.
2. 2. Must possess an understanding of general office practices, to include computer literacy, organizational skills, and strong interpersonal and communication skills.
3. 3. Experience providing effective customer service.
4. 4. Ability to interact effectively with students, staff, and the general public.
5. 5. Ability to handle and solve daily challenges.
6. 6. Experience conducting presentations.
7. 7. Effective time management, prioritizing, and multi‑tasking skills.
8. 8. Experience supervising, training, and guiding personnel.

Special Conditions:

1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215. The successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION. TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework.

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.