Academic Credentials Specialist

North Carolina Agricultural and Technical State University; Greensboro (NC); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave for|

Community Service Leave

Aetna – State Health Benefits of North

NCFlex – Vision, Dental, Flexible

12 Paid Holidays

TSERS – Teachers and State Employees

Optional 401k/403b/457b

Employee Assistance Program (EAP)

Campus Recreation Center Discount

University Bookstore Discount

Job summary

North Carolina A&T State University in Greensboro seeks an Academic Credentials Specialist to manage degree clearance, graduation processing, and credential administration for undergraduate, graduate, and doctoral students.

The role emphasizes accuracy, FERPA compliance, and collaboration with Enrollment Management, colleges, and the Graduate College to support timely graduation and degree conferral.

Qualifications

• Experience handling academic records and degree audits.
• Familiarity with FERPA and university policies.
• Strong attention to data integrity and cross-functional collaboration.

Responsibilities

• Coordinate degree clearance and graduation processes for all student levels.
• Administer diploma and credential activities and updates to official records.
• Collaborate with colleges, Graduate College, Advisors and others to resolve credential issues.

Skills

Banner

Degree Works

FERPA compliance

Tools

Banner

Degree Works

Job description

Academic Credentials Specialist

Position Overview - The Academic Credentials Specialist administers degree clearance, graduation, degree conferral, and academic credential processes for undergraduate, graduate, and doctoral students. The position reviews and evaluates academic records and degree requirements, resolves discrepancies, applies University policies and academic requirements, and ensures the accuracy and integrity of degree and graduation records. The position also serves as trained backup for transfer articulation and transfer credit evaluation and provides cross-functional support for academic records and registration as needed.

Primary Function of Organizational Unit - The Office of the University Registrar reports directly to the Provost and Executive Vice Chancellor for Academic Affairs and serves as a central academic administrative unit supporting the University’s academic mission. The office maintains the integrity, accuracy, confidentiality, and security of academic records and administers key academic processes, including registration, curriculum and catalog implementation, course and classroom scheduling, degree audit, grading, academic calendar administration, and degree completion. The office partners closely with Enrollment Management, academic colleges and departments, the Graduate College, Information Technology Services, and other University units to support academic progression, institutional compliance, and student success.

Work Hours - 8:00 am – 5:00 pm, Monday – Friday; occasional evening and weekend work may be required. This position is primarily on‑site; remote or hybrid work arrangement is not applicable.

Key Responsibilities and Related Competencies

• Degree Clearance & Graduation Coordination: Coordinate and administer degree clearance and graduation processes for undergraduate, graduate, and doctoral students, including review of graduation applications, academic requirements, degree audit information, and outstanding requirements.
• Degree Conferral & Credential Administration: Coordinate students through preparation for final certification and degree conferral and administer diploma and credential activities, including issuance, replacement, correction, and updates to the official academic record.
• Cross‑Unit & Commencement Coordination: Work with colleges, academic departments, the Graduate College, advisors, faculty, and other University partners to resolve outstanding degree‑completion and credential matters and support commencement‑related activities.
• Operational Monitoring: Monitor graduation, conferral, and credential workflows and deadlines; identify incomplete information, processing issues, or cases requiring additional review and coordinate appropriate follow‑up.
• Academic Record Evaluation: Review, research, and reconcile academic records and degree audit information across University systems to support accurate graduation, degree completion, and credential processing.
• Credential Records Administration: Maintain accurate and complete degree, graduation, conferral, diploma, and related credential information in the official academic record in accordance with University policies and FERPA requirements.
• Data Integrity & Quality Control: Identify and resolve record discrepancies, incomplete or conflicting information, and data‑quality issues affecting degree clearance, conferral, credentials, or student progression.
• Records & Systems Support: Utilize Banner, Degree Works, and related systems to research, reconcile, document, and process credential and academic‑record information and support testing or implementation of related system changes.
• Graduation Eligibility Determination: Independently evaluate academic records and degree requirements to determine whether undergraduate, graduate, and doctoral students have satisfied requirements for graduation and identify appropriate next steps when requirements remain outstanding.
• Complex Case Resolution: Research and resolve non‑routine degree‑completion, credential, and academic‑record issues involving multiple requirements, systems, or University offices; elevate matters requiring exceptions or additional approval.
• Policy Application: Analyze and apply University policies, academic requirements, and established procedures to individual student circumstances while considering the impact on degree completion, conferral, and the official academic record.
• Issue Assessment & Recommendations: Evaluate incomplete, conflicting, or unusual academic information, determine appropriate action within delegated authority, and provide well‑supported recommendations when additional review or approval is required.
• Transfer Articulation & Transfer Credit Support: Serve as trained backup for transfer credit evaluation and articulation, including researching coursework and existing equivalencies, determining transferability within established guidelines, and identifying coursework requiring academic department review.
• Academic Records & Registration Support: Provide cross‑functional support for designated academic records and registration activities during peak processing periods, staff absences, and other operational needs.
• Cross‑Functional Case Coordination: Coordinate with Admissions, academic departments, colleges, advisors, and other University partners to resolve transfer credit, registration, or records issues that affect degree progression or graduation.
• Business Continuity & Cross‑Training: Maintain proficiency in assigned primary and backup functions, participate in cross‑training, and provide knowledgeable coverage to support continuity of Registrar services.
• Academic & Credential Consultation: Provide guidance to students, faculty, advisors, academic departments, colleges, the Graduate College, and other University partners regarding graduation, degree completion, conferral, credentials, and related academic requirements.
• Student Case Support: Explain degree‑completion findings, outstanding requirements, and available next steps to students and assist with resolving issues that may affect timely graduation or conferral.
• Non‑Routine Inquiries: Independently interpret and apply established policies and procedures within delegated authority to address non‑standard credential and academic‑record questions and determine when additional review is required.
• Campus Partnership: Develop and maintain effective working relationships with academic and administrative partners to facilitate timely resolution of student issues and consistent delivery of Registrar services.

Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Working Title

Academic Credentials Specialist

Position Number

000344

Recruitment Range

$41,499 - $54,000

FLSA

Non-Exempt

Appointment Type

Permanent - Full-time

FTE

40 hours/week, 12 months

Organizational Division

University Registrar

Organizational Location

Provost/VC for Acad Aff

Organizational Unit

Assoc Registrar for Student Services & Operations

Remote or Hybrid

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.