Academic Records/VA Certification Specialist

Xavier University of Louisiana; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Xavier University of Louisiana is seeking an Academic Records/VA Certification Specialist to serve as the VA Certifying Official and primary contact for military tuition benefits. The role includes transcript processing and coordination with the National Student Clearinghouse, along with daily Registrar’s Office tasks.

The position requires a Bachelor’s degree, strong communication and organizational skills, and the ability to handle confidential student information.

Qualifications

• Minimum 2–3 years in a university setting or service-oriented environment.
• Excellent communication, organizational, interpersonal and telephone skills.
• Proficient with computers and Microsoft Office applications (Word, Excel, PowerPoint).
• Strong work ethic, ability to handle confidential student records.
• Ability to perform multiple tasks efficiently and adapt to change.
• Experience with VA education benefits preferred.

Responsibilities

• Serve as the VA Certifying Official for students with education benefits.
• Enter VA Certification via the Enrollment Management System.
• Track and submit VA enrollment updates using Banner and Enrollment Manager.
• Maintain required VA training and understand related responsibilities.
• Process Veteran students using ArmyIgnited (GoArmy Ed).
• Oversee transcript processing through the National Student Clearinghouse.
• Support Registrar’s Office daily operations (phones, data entry, records updates).
• Handle Student Readmission processing for returning students.
• Process documents in Banner Document Management System.
• Assist with registration and graduation-related responsibilities.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Telephone skills

Customer service

Confidentiality

Multi-tasking

Problem solving

Education

Bachelor Degree

Tools

BANNER or SIS system

VA Enrollment Management System

National Student Clearinghouse

Microsoft Office (Word, Excel, PowerPoint)

Job description

Academic Records/VA Certification Specialist

Please see Special Instructions for more details.

Posting Summary

Position Title

Position Title Academic Records/VA Certification Specialist

FLSA

FLSA Exempt

Department

Department Office Of The Registrar

Job Summary

Xavier University of Louisiana is accepting applications for the position of Academic Records/VA Certification Specialist. This role serves as the Veterans Affairs (VA) Certifying Official and Point of Contact for Military Tuition Assistances programs. Responsible for transcript processing and serve as the point of contact for the National Student Clearinghouse. This position also assists with daily operations in the Registrar’s Office. AA/ EOE

Minimum Qualifications

• Minimum 2-3 years’ experience working in a university setting or service-oriented environment or student service office.
• Excellent communication, organizational, interpersonal, and telephone skills are essential.
• Proficient in using computers, internet, Microsoft Office (Word, Excel, and PowerPoint)
• A strong work ethic and self-motivated
• Must be able to deal with the confidentiality of student records.
• Must be results oriented and have the ability to perform multiple tasks efficiently
• Strong organizational and customer service skills
• Proven ability to adapt to change
• Team-oriented with a willingness to collaborate with others
• Effective oral and written communication skills
• Ability to respond to inquiries via phone, email and in person
• Must be responsible, dependable, motivated, and willing to work under pressure in a multi-task environment
• Ability to learn policies and procedures
• Ability to demonstrate problem-solving skills as well as pay close attention to details

Preferred Qualifications Preferred Qualifications:

• Experience working in Records Office and
• Experience with education benefit programs for veterans, active-duty military, and spouses/dependents.
• Working knowledge of VA Enrollment Manager web-based platform preferred along with various other VA benefit portals.
• Working knowledge of systems used to process Tuition Assistance Benefits (TA) for soldiers
• Working knowledge of BANNER or similar SIS system

Special Requirements Summary

None

Work Hours

Full time.Weekends and Evenings may be required for events related to work of the office or the division of Enrollment Management

KSA's

Knowledge, Education, Experience, and Proficiencies

Bachelor Degree required. Ability to learn University SIS system BANNER , VA Enrollment Management System and any software related to duties and responsibilities. Applicant should be proficient in the use of Microsoft Excel and Word. Knowledge of VA Chapter Education Benefits is preferred.

Essential Duties and Responsibilities

Essential Duties and Responsibilities Description

• Serve as the university’s VA Certifying Official for students receiving education benefits through the Department of Veteran Affairs (VA)
• Enter VA Certification via the Enrollment Management System
• Track and submit updates on VA student enrollment using Banne and Enrollment Manager
• Maintain required level of training per VA requirements by engaging in the training opportunities designed to enhance the understanding of the VA’s various educational benefits, certification process and the responsibilities of and support offered by the VA
• Process Veteran students using ArmyIgnited (Formerly GoArmy Ed)
• Responsible for all aspects of Transcript Processing which is contracted through a 3rd Party vendor, the National Student Clearinghouse
• Registrar’s Office day to day functions which may include answering the phones, data entry or student record updates and providing general information
• Student Readmission Processing for students who have separated from the university and now desire to return
• Banner Document Management System Processing
• Registration related responsibilities
• Graduation related responsibilities
• Other duties as assigned

Posting Number

Posting Number S491P

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 08/03/2026

Position End Date (if temporary)

Posting Date

Posting Date 06/10/2026

Application Review Date

Closing Date

Open Until Filled Yes

Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is Catholic and historically Black. Located in New Orleans, the ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. This preparation takes place in a diverse learning and teaching environment that incorporates all relevant educational means, including research and community service.

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