Academic Records & Graduation Operations Lead

University of North Florida; Jacksonville (FL); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Employee Education Program

Job summary

University of North Florida seeks an Assistant Director of Student Success Processes to lead and oversee academic records operations supporting student progression and degree completion. You will supervise staff, ensure policy compliance, and drive quality assurance across transfer credit evaluation, graduation review, and credentialing functions.

The role emphasizes collaboration with academic departments, Enrollment Services, IT, and campus partners, with hybrid on-campus and in-state remote

Responsibilities

• Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
• Establish operational priorities and workloads; adjust staffing/resources to meet service demands and resolve escalated processing issues.
• Coordinate graduation-certification readiness activities and collaborate with campus partners.
• Develop and implement quality assurance processes; conduct audits and ensure compliance with standards.

Job description

University of North Florida seeks an Assistant Director of Student Success Processes to lead and oversee academic records operations supporting student progression and degree completion. You will supervise staff, ensure policy compliance, and drive quality assurance across transfer credit evaluation, graduation review, and credentialing functions.

The role emphasizes collaboration with academic departments, Enrollment Services, IT, and campus partners, with hybrid on-campus and in-state remote