Assistant Director Student Success Processes

University of North Florida; Jacksonville (FL); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Employee Education Program

Job summary

University of North Florida seeks an Assistant Director of Student Success Processes to lead and oversee academic records operations supporting student progression and degree completion. You will supervise staff, ensure policy compliance, and drive quality assurance across transfer credit evaluation, graduation review, and credentialing functions.

The role emphasizes collaboration with academic departments, Enrollment Services, IT, and campus partners, with hybrid on-campus and in-state remote

Responsibilities

• Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
• Establish operational priorities and workloads; adjust staffing/resources to meet service demands and resolve escalated processing issues.
• Coordinate graduation-certification readiness activities and collaborate with campus partners.
• Develop and implement quality assurance processes; conduct audits and ensure compliance with standards.

Job description

Department Student Success Systems Compensation $55,620.00 Annual

General Description/Primary Purpose

The Assistant Director of Student Success Processes provides leadership and operational oversight for academic records processes that support student progression and degree completion. This position manages the day-to-day administration of transfer credit evaluation and articulation for currently enrolled students, graduation review and certification, degree exceptions, and compliance-related credentialing requirements. The Assistant Director is responsible for supervising and developing professional staff, ensuring consistent application of institutional and state policies, monitoring service levels and workload distribution, and implementing quality assurance processes that promote accuracy, efficiency, and student success.

Working collaboratively with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other campus partners, the Assistant Director establishes operational standards for academic progress and credentialing functions, coordinates training and documentation efforts, oversees workload and service delivery, and ensures institutional readiness for graduation and other high-volume academic progress cycles.

Job Functions

Student Success Processes and Operations

• Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
• Ensure consistent interpretation and application of university, state, and accreditation requirements related to student progression, degree completion, and academic records.
• Establish operational priorities, determine workload assignments, adjust staffing and resources in response to service demands, and resolve escalated processing issues to ensure timely and accurate service delivery.
• Coordinate graduation-certification readiness activities, including process planning, resource allocation, and collaboration with campus partners.
• Identify and implement opportunities to improve operational efficiency, service delivery, and the student experience.

Staff Leadership and Quality Assurance

• Supervise, assign, prioritize, and evaluate the work of professional staff responsible for academic progress and credentialing functions; provide coaching, training, performance feedback, and professional development to support operational effectiveness and employee growth.
• Establish and monitor operational performance metrics and prepare reports and recommendations to support decision‑making, resource planning, and continuous improvement.

• Develop and implement quality assurance processes, conduct audits, and ensure compliance with departmental and institutional standards.

Strategic Leadership, Collaboration, and Academic Progression

• Develop and maintain operational procedures, training materials, and documentation to support effective and consistent service delivery.
• Serve as a subject matter expert for academic progress and credentialing processes and provide guidance to staff and campus stakeholders.

• Partner with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other university offices to support student progression and degree completion initiatives.
• Represent the department on university committees, workgroups, and cross‑functional projects related to academic records, student success, and credentialing.
• Support departmental initiatives that advance student success, retention, and degree completion.

Marginal Functions

• Perform duties as assigned during declared campus emergencies, which may include remote or alternate‑location work.
• Other duties as assigned.

Required Qualifications

UNF’s Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position, you can be part of a hybrid team (mix of on‑campus and in‑state remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day‑to‑day efforts will emphasize self‑directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package https://www.unf.edu/hr/benefits/index.htmlincluding UNF’sEmployee Education Program, which includes up to 6 hours of tuition‑free courses each semester.In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master's degree or certificate in one of UNF’s 75 graduate programs in arts and sciences, business, computing and engineering, education, and health.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.