Graduate Student Success Operations Coordinator

University of North Florid; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

University of North Florida seeks a Student Success Administrative Coordinator to support operational student-facing services within The Graduate School. You will manage inquiries, coordinate workflows, and develop resources to improve service quality.

Lead Graduate Assistants, implement process improvements, and collaborate across university offices to promote a responsive student experience and organizational effectiveness.

Qualifications

• Master's or Bachelor's degree with 2+ years of relevant experience.
• Strong customer service and written communication skills.
• Ability to work independently and collaboratively across departments.
• Familiarity with university processes and policies.

Responsibilities

• Lead coordination and administration of student-facing service operations.
• Oversee inquiries via email, phone, ServiceNow, and website submissions.
• Monitor service metrics and identify operational improvements.
• Develop and maintain service procedures, training materials, and knowledge bases.
• Coordinate resolution of complex inquiries across multiple offices.
• Provide functional guidance to Graduate Assistants and staff.

Skills

Customer service

Helpdesk

Communication

Organizational skills

Team collaboration

Education

Master's or Bachelor's degree

Tools

Microsoft Office Suite

Case management / ticketing systems

Project management tools

Job description

University of North Florida seeks a Student Success Administrative Coordinator to support operational student-facing services within The Graduate School. You will manage inquiries, coordinate workflows, and develop resources to improve service quality.

Lead Graduate Assistants, implement process improvements, and collaborate across university offices to promote a responsive student experience and organizational effectiveness.