Academic Records & Degree Services Specialist

Georgetown University; United States; Sur place; USD 26 000 - 40 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Work-life balance benefits

Employee discounts

Résumé du poste

Georgetown University is seeking an Academic Records Specialist 2 to ensure accuracy and integrity of student academic records. You will interpret policies, process grades, confer degrees, update advisor records, and handle transfer credits while maintaining confidentiality.

Reporting to the Associate Registrar for Academic Records, the role emphasizes high attention to detail, strong communication, and teamwork in a campus environment in Washington, D.C.

Qualifications

• High School Diploma and up to 5-8 years of experience required (or equivalent combination of education and work experience).
• 2 - 3 years Previous experience working in a university or college administrative office preferably a registrar's office.
• Should have a solid understanding of academic records management, student information systems, and university policies and procedures related to academic records.
• Proficiency in using student information systems (such as Banner, PeopleSoft, or similar platforms).
• Strong computer skills, including knowledge of database management and Microsoft Office Suite, are also essential.
• Excellent verbal and written communication skills are crucial for effectively interacting with students, faculty, staff, and other stakeholders.
• Attention to detail and a high level of accuracy are essential to perform these tasks effectively.
• Strong organizational and time management skills are highly valued.

Responsabilités

• Update student records in the student information system including but not limited to grade postings, input thesis and dissertation titles, and maintain degrees awarded data.
• Manage general maintenance of academic records and assist in problem resolution for various academic records issues.
• Communicate tactfully and effectively with faculty, colleagues in Deans' Offices, and other university departments to provide information and ensure quality records maintenance.
• Stay familiar with policies and procedures of relevant offices and the Office of the University Registrar to address inquiries from students, parents, and departments, etc.
• Analyze information accurately before adding data to students' permanent records while upholding confidentiality standards as per the Family Educational Rights & Privacy Act.
• Responsible for creating and documenting clear and comprehensive standard operating procedures to streamline operations.
• Additionally, you will develop knowledge articles, canned responses and training materials that are easy to understand and effectively convey complex technical information.
• Process work promptly and efficiently in alignment with office and university timelines.
• The position may involve resolving issues related to academic records, registration, and student accounts.
• Candidate should demonstrate effective problem-solving abilities and the capacity to address challenges proactively.
• Candidate should possess strong interpersonal skills and the ability to handle inquiries and requests in a professional and courteous manner.
• Candidate should be able to work effectively both independently and as part of a team.

Connaissances

Banner/PeopleSoft

Attention to detail

Communication

Teamwork

MS Office

Formation

High School Diploma

Outils

Banner

PeopleSoft

Description du poste

Georgetown University is seeking an Academic Records Specialist 2 to ensure accuracy and integrity of student academic records. You will interpret policies, process grades, confer degrees, update advisor records, and handle transfer credits while maintaining confidentiality.

Reporting to the Associate Registrar for Academic Records, the role emphasizes high attention to detail, strong communication, and teamwork in a campus environment in Washington, D.C.