Academic Progress Analyst I

Liberty University; Lynchburg (VA); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Liberty University is seeking an Academic Progress Analyst to assist the Registrar's Office and report to the Assistant Registrar for Academic Support. This role supports students, faculty, and staff on attendance and academic activity policies while collaborating with the Academic Support team.

Responsibilities include processing registrations and drops, validating withdrawals and FN grades, advising on policies, and supporting inquiries at the Student Service Center.

Qualifications

• Bachelor's degree with at least one year of Registrar or relevant experience.
• Strong computer skills required.
• Excellent written communication skills.
• Familiar with academic processes and regulations affecting students.
• Ability to perform high-level reasoning and logic-based decisions.

Responsibilities

• Process registration and drop requests via multiple channels.
• Validate withdrawals and FN grades as needed.
• Advise students and faculty on policies and regulations regarding attendance.
• Assist students in person at the Student Service Center.
• Evaluate requests for late registration, independent study, and audits.
• Support professors with Incomplete extensions.
• Occasionally assist with events outside normal hours.

Skills

Communication skills

Written communication

Public communication

Organizational skills

Computer skills

Problem solving

Analytical thinking

Education

Bachelor's degree

Job description

The Academic Progress Analyst provides assistance to and reports to the Assistant Registrar for Academic Support. He/she also works with the Academic Support team to represent the Registrar’s Office by providing assistance to students, faculty, and staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Complete registration and drop requests received from students and departments through direct interactions, email, phone calls, and online forms. Processing of unofficial and official withdrawals and validation of FN (failure for non-attendance) grades as needed. Communicate with students, staff, faculty, and other university departments in order to advise them on institutional policies and federal regulations pertaining to attendance and academic activity. Assist students with Registrar-related inquiries in person at the Student Service Center. Complete assessment registration and reset requests that are received through the assessment inbox. Evaluate and complete requests for late registration, independent study registration, audit registration, and section switches. Evaluate students for non-attendance and drop students who have not engaged in the course. Provide assistance to professors in assigning/extending Incomplete extensions. Occasionally required to assist with events outside of normal business hours, including but not limited to Commencement exercises. Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS AND CREDENTIALS

Education and Experience

A bachelor's degree and a minimum of one year of Registrar or other relevant experience is required. Strong computer skills are required. Must possess well-developed communication skills with an emphasis on written communication skills. Must be proficient in academic processes and regulations and how they apply to students situations. Must be capable of high-level reasoning for solving complex problems. Must be capable of advanced logic-based decision-making.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow for professional representation of Liberty University to a variety of business and community customers and associates.
• Strong organizational skills.
• Excellent computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform desk work or type on a keyboard. (If not administrative duties, such as labor, define general physical abilities.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel, or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lit, and the noise level is moderate.

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

Time Type

Full time

Location

Hybrid

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$18.27 - $20.19

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.