Academic Programs Lead — Student Success & Outreach

Arizona State University; United States; Hybrid; USD 57,000 - 81,000; Full time

Job summary

EdPlus at ASU is seeking an Academic Program Specialist to coordinate day-to-day activities for a defined program. You will engage with students outside standard hours, using data reports to prioritize outreach and maintain timely, high-quality support for enrollment and persistence efforts.

The role emphasizes proactive student assistance, cross-functional collaboration, and flexible assignments across grants and projects within EdPlus, located in Scottsdale or remote per project needs.

Qualifications

• Bachelor’s degree or higher in a related field.
• Proven ability to work in a customer-centered environment.
• Strong communication and organizational skills.
• Experience with Microsoft Office, PeopleSoft, and Salesforce.

Responsibilities

• Managing elevated caseloads and prioritizing tasks.
• Conducting outreach during high-volume time periods to support enrollment.
• Addressing time-sensitive concerns beyond normal duties.
• Providing instructional design support for special projects.
• Proactively contacting students by phone to help complete requirements.
• Using reports to identify students with the highest needs for outreach.
• Maintaining availability to handle inbound student calls promptly.
• Resolving complex inquiries via the designated Slack channel.
• Other duties as assigned.

Skills

Customer-centric mindset

Excellent communication

Adaptability to changing priorities

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

PeopleSoft

Salesforce

Job description

EdPlus at ASU is seeking an Academic Program Specialist to coordinate day-to-day activities for a defined program. You will engage with students outside standard hours, using data reports to prioritize outreach and maintain timely, high-quality support for enrollment and persistence efforts.

The role emphasizes proactive student assistance, cross-functional collaboration, and flexible assignments across grants and projects within EdPlus, located in Scottsdale or remote per project needs.