EdPlus Enrollment Coach Lead

EdPlus at Arizona State University; Scottsdale (AZ); Hybrid; USD 66,000 - 75,000; Full time

Benefits offered by this job

Retirement

Family Resources

Tuition Reduction

Discounts

Job summary

EdPlus at Arizona State University is seeking an Enrollment Coach Lead to guide graduate and undergraduate students through the admissions process as part of the Enrollment Center team. You will train and coach a team of Enrollment Coaches, coordinate recruitment plans, and partner with ASU units to remove barriers to success.

You will motivate others with strong communication, manage multiple priorities, and develop resources to ensure accurate information for prospective students, emphasizing

Qualifications

• Bachelor's degree and five years of experience appropriate to the area, including two years managerial experience; or any equivalent combination of experience and/or training.
• Evidence of a strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.

Responsibilities

• Provide strong, results-oriented leadership that motivates, engages, and inspires the support and commitment of others.
• Train, develop, and manage a team of Enrollment Coaches using a collaborative, persuasive leadership style.
• Coordinate and drive the implementation of recruitment plans for graduate and undergraduate prospective students.
• Develop and provide resources that enable others to provide the best, most accurate information, and direction to prospective students.
• Analyze data to improve the student enrollment experience and team performance outcomes.
• Work with a high degree of accuracy while managing a variety of activities subject to tight deadlines and potentially conflicting priorities.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assume or coordinate other duties or projects as assigned or directed.

Education

Bachelor's degree

Job description

Are you a professional who is passionate about changing lives through higher education? Do you love empowering students to achieve their goals in a dynamic and supportive environment? Are you a leader who excels at managing and coaching others? Then continue reading below for this EdPlus Enrollment Coach lead opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

We’re seeking a driven, people-oriented EdPlus Enrollment Coach Lead to support both graduate and undergraduate students as part of our Enrollment Center team. Every day you will make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals.

• Provide strong, results-oriented leadership that motivates, engages, and inspires the support and commitment of others.
• Train, develop, and manage a team of Enrollment Coaches using a collaborative, persuasive leadership style.
• Coordinate and drive the implementation of recruitment plans for graduate and undergraduate prospective students.
• Develop and provide resources that enable others to provide the best, most accurate information, and direction to prospective students.
• Analyze data to improve the student enrollment experience and team performance outcomes.
• Work with a high degree of accuracy while managing a variety of activities subject to tight deadlines and potentially conflicting priorities.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of being self-disciplined, can self-direct.
• Experience working with or supporting students in higher education.
• Proven track record of achieving results in a customer-centric environment and finding innovative ways to increase efficiencies.
• Demonstrated high degree of emotional intelligence and knowledge of the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• Proven ability to coach and train staff on complex or technical processes and policies.

Salary & Benefits:

$66,200 - $75,000 per year; DOE

The target salary is $70,000.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus