EdPlus Academic Program Specialist

Arizona State University; United States; Hybrid; USD 57,000 - 81,000; Full time

Job summary

EdPlus at ASU is seeking an Academic Program Specialist to coordinate day-to-day activities for a defined program. You will engage with students outside standard hours, using data reports to prioritize outreach and maintain timely, high-quality support for enrollment and persistence efforts.

The role emphasizes proactive student assistance, cross-functional collaboration, and flexible assignments across grants and projects within EdPlus, located in Scottsdale or remote per project needs.

Qualifications

• Bachelor’s degree or higher in a related field.
• Proven ability to work in a customer-centered environment.
• Strong communication and organizational skills.
• Experience with Microsoft Office, PeopleSoft, and Salesforce.

Responsibilities

• Managing elevated caseloads and prioritizing tasks.
• Conducting outreach during high-volume time periods to support enrollment.
• Addressing time-sensitive concerns beyond normal duties.
• Providing instructional design support for special projects.
• Proactively contacting students by phone to help complete requirements.
• Using reports to identify students with the highest needs for outreach.
• Maintaining availability to handle inbound student calls promptly.
• Resolving complex inquiries via the designated Slack channel.
• Other duties as assigned.

Skills

Customer-centric mindset

Excellent communication

Adaptability to changing priorities

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

PeopleSoft

Salesforce

Job description

Job Profile

Academic Program Specialist 3 Non-Exempt

Job Family

Academic Program Management

Time Type

PRN

Max Pay – Depends on experience

$50.00 USD Hourly

Minimum Qualifications

Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity.

This position is only open to current EdPlus employees or an ASU employee approved to work on an EdPlus project.

We’re seeking a dynamic and forward-thinking EdPlus Academic Program Specialist. In this role, you won’t just lead—you’ll inspire. You’ll help shape strategies, drive innovation, and ensure students stay on track to achieve their academic goals. You’ll play a critical part in enhancing student experiences and outcomes by championing meaningful initiatives that drive enrollment growth, student persistence, and service excellence.

This position involves engaging students outside of standard business hours during times that are most conducive to effective phone communication. The primary objective is to identify and help resolve barriers that may prevent students from enrolling in courses or that may contribute to course withdrawals. The individual will utilize designated reports to identify and prioritize student outreach by segment, based on criteria established by leadership.

Additionally, this role requires maintaining consistent phone availability to ensure students can contact and receive prompt, high-quality support. Participation, scheduling, and hours for this work will vary based on operational needs, student demand, and institutional priorities, and may include evenings and weekends.

Program Specialist assignments in EdPlus vary and can include student support efforts that are essential for proactive and personalized student assistance, work on specialized grant-funded projects, or any other project that requires the talents of EdPlus employees outside the scope of their regular positions. These flexible assignments allow EdPlus to effectively support timely initiatives, maintain high service standards, and uphold its mission to deliver high-quality, student-centered support. EdPlus maintains an ongoing need for individuals in this role, with communication timing, participation and workload varying based on program needs.

We have a continual need for people in this position; note that timing of communication and need will vary.

Essential Duties

• Managing elevated caseloads.
• Conducting outreach during high-volume time periods.
• Addressing time-sensitive concerns that fall outside normal job responsibilities.
• Instructional design assistance for specialized projects or initiatives.
• Proactively contacting students, primarily via phone, to assist with completing outstanding requirements that may impact enrollment or retention.
• Leveraging designated reports to identify and prioritize outreach to students with the highest need, as defined by leadership.
• Maintaining availability to handle inbound student calls in a timely and professional manner.
• Addressing and helping resolve complex student inquiries through the designated supplemental pay Slack channel.
• Other duties as assigned.

Desired Qualifications

• Must be a current EdPlus employee or an ASU employee approved to work on an EdPlus project.
• Approval must be documented through an EdPlus HR Jira ticket.
• Evidence of a bachelor’s degree or higher in a related field.
• Demonstrated knowledge of basic computer programs, including Microsoft Office Suite, PeopleSoft, and Salesforce.
• Evidence of a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
• Demonstrated ability to navigate change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts, and de-escalate when appropriate.
• Experience establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Demonstrated ability to work effectively in an environment subject to quickly changing priorities.

Working Environment

You will work either in the beautiful, cutting-edge, and collaborative EdPlus workspace at SkySong, the ASU Scottsdale Innovation Center, or remotely from a private workstation as determined by the project.

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement

Driving is not required for this position.

Location

Off-Campus: Scottsdale

Funding

No Federal Funding

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

A fingerprint check is not required for this position.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco