Academic Partnerships Operations Architect

EC-Council; Lutz (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

EC-Council Academy seeks an Academic Operations Specialist to support the Academic Partnerships Portfolio, coordinating product readiness, onboarding, and platform administration across multiple education partners. You will align with Product Management, Customer Success, Marketing, and Technology to ensure smooth partner experiences.

The role emphasizes process improvement, CRM governance, and cross-functional collaboration, helping institutions implement and scale cybersecurity education

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in operations, project coordination, customer success, educational technology, implementation support, or related fields.
• Strong organizational and project management skills.
• Experience working with CRM systems and business applications.
• Excellent written and verbal communication skills.

Responsibilities

• Product Operations & Readiness: support product setup, maintenance, configuration, and related resources.
• Partner Implementation & Onboarding: assist onboarding and implementation activities for academic institutions and partners.
• Platform & Process Management: support platform administration, eStore configuration, workflows, and best practices.
• CRM & Data Management: maintain data quality, reporting standards, data reconciliation, and automation initiatives.

Skills

Organizational skills

Project management

Communication

Education

Bachelor's degree or equivalent

Tools

CRM systems

Business applications

Job description

EC-Council Academy seeks an Academic Operations Specialist to support the Academic Partnerships Portfolio, coordinating product readiness, onboarding, and platform administration across multiple education partners. You will align with Product Management, Customer Success, Marketing, and Technology to ensure smooth partner experiences.

The role emphasizes process improvement, CRM governance, and cross-functional collaboration, helping institutions implement and scale cybersecurity education