Academic Partnerships Operations Specialist

EC-Council Group; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

EC-Council is seeking an Academic Operations Specialist to support the EC-Council Academia Partner Program. You will serve as a liaison across Academic Partnerships, Product Management, Customer Success, Marketing, and Technology to ensure a seamless partner experience.

Ideal candidates are detail-oriented, organized, and able to manage CRM governance, platform administration, and onboarding initiatives to scale cybersecurity education with colleges and universities.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years in operations, coordination, customer success, edtech, or related fields.
• Strong organizational and project management skills.
• Experience with CRM systems and business applications.

Responsibilities

• Support product readiness, onboarding, and implementation across EC-Council systems.
• Coordinate onboarding milestones, configurations, and demonstrations for academic partners.
• Administer EC-Council Learning platform and partner eStores; document workflows.
• Maintain CRM data quality, reporting standards, and process documentation.

Skills

Organizational skills

Project management

Written communication

Verbal communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Business applications

Job description

EC-Council is seeking an Academic Operations Specialist to support the EC-Council Academia Partner Program. You will serve as a liaison across Academic Partnerships, Product Management, Customer Success, Marketing, and Technology to ensure a seamless partner experience.

Ideal candidates are detail-oriented, organized, and able to manage CRM governance, platform administration, and onboarding initiatives to scale cybersecurity education with colleges and universities.